Are you searching for a Norman answering service or a Norman call center? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Norman, Oklahoma, area, explore the links below:

Our Norman, Oklahoma, answering service and virtual receptionist solutions provide you with skilled operators who are available 24/7 to field your calls and handle them per your instructions. And unlike hiring staff, we’re only paid while actively taking calls on your behalf.

Answering Your Calls 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Norman answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Norman or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

An Answering Services That Saves You Money

Our Norman call answering service is an affordable alternative to hiring personnel. Charged by the minute, you pay only for the time spent fielding and handling your calls. Instead of paying a receptionist or customer service representative by the hour, regardless of whether they are utilized, we only bill for the time we actively work on your behalf.

100% Customized Call Center Solutions

When providing call center services on behalf of your company, we aim to function as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we present ourselves to the processes we follow to resolve them. This seamless integration produces a consistent customer experience and ensures they always receive the level of service they expect.

Streamline Communication with Automated Answering Services

At CMS, we understand the importance of efficient and reliable communication systems for your business. That’s why we offer state-of-the-art automated answering services, including Interactive Voice Response (IVR) and Auto Attendant systems. Our automated solutions provide a seamless and professional experience for your callers, ensuring their needs are addressed promptly and accurately.

With our IVR and Auto Attendant systems, you can customize call routing, greetings, and menu options based on your specific business requirements. Whether you need to provide information, route calls to the appropriate departments, or offer self-service options, our automated answering services are designed to enhance customer satisfaction and optimize your call center operations.

Featured Answering Services in Norman, OK

  • Customer Service OutsourcingCMS customer service outsourcing provides businesses with skilled personnel to handle their call volume. By paying our customer service call center only for the time spent assisting your customers, you can limit your costs without impacting the quality of your service. Staffed by highly trained representatives well versed in customer service, our outsourcing solutions provide the quality you demand at a rate you can afford.
  • Norman Medical Answering Service – Our medical answering service gives healthcare professionals an easy and affordable way to remain available to their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Norman – While large companies have the money to invest in full-time customer service staff, most small businesses do not, placing them at a significant disadvantage. With our answering service for small businesses, friendly live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide skilled customer service agents who can help improve relationships and enhance customer satisfaction.
  • After-Hours Answering Service – Modern consumers expect to reach companies 24 hours a day, not just during business hours. If your business isn’t available to take on new business after hours, you’re likely losing customers to the competition. Instead of losing these opportunities, our after-hours answering service provides you with trained personnel to answer calls whenever your office is unavailable. Simply forward your lines to our answering service, and we’ll answer on your behalf.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Experienced Norman, Oklahoma, Call Center Provider

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your team, handling calls as if they were in your office. In addition, our Norman answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Customer retention is vital to your company’s longevity in this highly competitive economy. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution. Keep your customers satisfied by providing professional customer service 24/7.

Overflow Call Answering Services for Busy Periods

Eliminate repeat calls with our overflow call center services. Our Norman call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s Norman call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to tackle tasks as needed.

Maintain 24-Hour Availability

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available around the clock, increasing your potential for higher profits.

Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Call center services. Request a Quote!Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Contact Us Today to Learn More

If you’re considering a telephone answering service or call center for your Norman area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Lawton, Moore, Oklahoma City, or any other city near Norman, Oklahoma, you’ve found the right spot for top-tier call center solutions.

For more information on our Oklahoma call center services and a no-obligation quote, contact CMS online or call 800.369.8908.

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