We are proud to offer our award-winning Oregon call center and Oregon answering services throughout the state of Oregon.

24-Hour Oregon Call Center

Oregon call centerBusinesses of all shapes and sizes can benefit from our 24-hour Oregon call center service. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

For more information about the answering services we offer in your community, please select a page below:

If you need an Oregon call center service and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and Oregon answering services we provide, please explore the tabs below:

Our Oregon telephone answering service and call center solutions provide you with skilled agents who are available 24/7/365 to field your calls and handle them per your instructions. And unlike hiring staff, we’re only paid while actively taking calls on your behalf.

Answering Your Calls 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Oregon call answering services from CMS is the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Oregon or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Cost-Effective Phone Answering Services

Our Oregon answering service is an inexpensive alternative to handling your calls in-house. Hiring staff to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we handle all the personnel and technology and only bill you for the time you use.

Designed to Meet Your Needs

With CMS, you never have to settle for a cookie-cutter solution. If you have an online CRM system, we can upload data directly and save countless hours of data entry. If you have office staff qualifying inbound leads during the day, our after-hours call center can reproduce their process and interact with the same web-based software. Regardless of how you are doing things internally, our Oregon call center solutions can be used to support and enhance your efforts.

Featured Oregon Telephone Answering Services

  • Customer Service OutsourcingCustomer service outsourcing from CMS provides businesses with skilled staff to handle their call volume. Paying our customer service representatives only for the time spent talking to your customers can limit your expenses without impacting your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a price you can afford.
  • Oregon Medical Answering Service – Our medical answering service allows physicians and medical groups to remain available to their patients 24 hours a day. Every call is handled per your instructions and answered by a friendly live operator. Fully HIPAA compliant, our answering service for medical offices is trusted by healthcare professionals nationwide.
  • Oregon Small Business Answering Service – If you own or manage a small or midsize business, you probably don’t have the customer support resources available to large enterprises, including telephone support. With CMS call answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

We have over 50 years of call center and live answering service experience across every industry and with organizations of all sizes. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled the way you want, as if you were answering the phone directly. CMS is not just an answering service but an extension of your business.

Oregon After-Hours Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call answering services will make your business available around the clock, increasing your potential for higher profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Overflow Answering for Busy Periods

Eliminate repeat calls with our overflow answering services. Our overflow Oregon Island call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s overflow call center provides professional answering services to fit your business’s needs. Employing our CMS overflow Oregon call center will allow your employees to focus on the important stuff, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to tackle tasks as needed.