Are you searching for a Eugene answering service or a Eugene call center? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Eugene, Oregon, area, explore the links below:

CMS is a leading telephone answering service and call center vendor proudly serving Eugene, Oregon. Available 24/7, our Eugene answering service provides trained personnel to answer and handle calls per your instructions.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Eugene call answering services from CMS are the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Eugene or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

Maintaining internal phone coverage can be an expensive distraction. With Eugene answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the expense of hiring additional staff.

Custom Call Center Solutions

Our services are flexible because every business has unique call center needs. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, we can tailor our services to meet your needs. All the call center services we provide in Eugene are 100% customizable and designed to serve as an extension of your business.

Featured Eugene, OR Answering Services

• Customer Service Call Center – Outsourcing to CMS is the perfect solution for businesses looking to deliver top-notch customer service without increasing expenses. When you utilize our experienced customer service staff to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. Our team can help your customers place orders, solve basic technical issues, and carry out other routine tasks usually managed by your office staff.
• Eugene, OR Medical Answering Service – Our Eugene medical answering service gives healthcare professionals an easy and affordable way to stay in touch with their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
• Small Business Answering Service in Eugene – While big companies have the capital to invest in full-time customer service departments, most small businesses do not, placing them at a disadvantage. With our answering service for small businesses, friendly live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide skilled customer service agents who can help improve relationships and boost customer satisfaction.
• After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
• Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Eugene answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

If you’re considering a telephone answering service or call center for your Eugene area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Albany, Creswell, Portland, Salem, or any other city near Eugene, Oregon, you’ve found the right spot for top-tier call center solutions.