Look no further if you need a professional answering service or a 24/7 call center for your Portland area business. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. All of our live answering solutions are 100% customizable and designed to fit your organization’s needs. We can help whether you need help answering calls after-hours, 24/7 appointment scheduling call center, or something in between.

For industry-specific solutions and detailed descriptions of the call center services we provide in Portland, Oregon, please explore the tabs below:

Located in the Midwest and serving clients worldwide, we are proud to provide Portland answering services and call center solutions that help businesses maintain a professional telephone presence without the expense of hiring additional employees. 

There To Take Your Calls, 24/7

Are you missing calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Our phone answering service in Portland can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a live person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Portland or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Inexpensive Telephone Answering

An hourly secretary is paid regardless of whether they are actively working. Our answering service in Portland is a more cost-effective solution, allowing you to pay only for the time spent answering your calls. Available in affordable packages, our call answering service makes it easy for Portland businesses to provide live operator support.

Designed to Meet Your Needs

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have an online CRM application, we can upload data directly and save countless hours of data entry. If you have office staff qualifying inbound leads during the day, our after-hours team can reproduce their process and interact with the same web-based software. Regardless of how you are doing things internally, our Portland call center solutions can be used to support and enhance your efforts.

Featured Portland Answering Services

• Customer Service Call Center – You can achieve superior customer support without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of managing an internal call center. Our highly trained customer service representatives work diligently as an extension of your organization and ensure each call to your business is pleasant and productive. Customer service outsourcing from CMS provides professional staff to answer customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. Our customer service representatives receive rigorous training and are skilled at assisting customers as an extension of your business.
• Portland Medical Answering Service – Serving medical offices of all sizes and across every specialty, from solo physicians to obstetricians, our medical answering service provides courteous receptionists to answer and relay calls based on urgency. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs coverage.
• Small Business Answering Service in Portland – Small business answering service from CMS allows even the smallest companies to provide professional customer service. Instead of hiring excess employees to assist with your calls, we offer skilled operators to answer the phone and function as a receptionist would in your office. By utilizing our answering services for small businesses, you can save money while simultaneously projecting a polished image and increasing customer satisfaction.
• After-Hours Answering Service – Customers may try reaching your company after your office closes. Instead of relying on voicemail and potentially losing customers to competitors, after-hours answering service from CMS allows you to answer every call live. Our after-hours service can take messages, relay service calls, answer questions, and perform various other tasks typically handled by your office staff.
• Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

Continental Message Solution, Inc. is an award-winning domestic call center serving thousands of clients across every industry. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

For more information on the telephone answering services and call center solutions we provide in the Portland area, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Aloha, Beaverton, Forest Grove, Gresham, Hillsboro, McMinnville, Milwaukie, Oregon City, Tigard, West Linn, or any other city near Portland, Oregon, you’ve found the right site for professional contact center solutions.