We proudly offer our award-winning Pennsylvania telephone answering and call center services throughout Pennsylvania (PA).

24-Hour Pennsylvania Call Center

Pennsylvania call center servicesBusinesses of all shapes and sizes can benefit from our 24-hour Pennsylvania call center service. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Our Pennsylvania call centers and Pennsylvania answering service centers:

If you need a Pennsylvania answering service and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and the Pennsylvania answering services we provide, please explore the tabs below:

Located in the Midwest and serving customers nationwide, we are proud to offer Pennsylvania live answering services and call center outsourcing solutions that help organizations maintain a professional telephone presence without the cost of hiring additional personnel. 

Answering Your Calls 24/7

Are you missing essential calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Pennsylvania call answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Pennsylvania or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

Our Pennsylvania phone answering service is an affordable alternative to handling your calls internally. Hiring personnel to accommodate your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we take care of all personnel management and only bill you for the time we spend fielding your calls.

Personalized to Meet Your Needs

Our Pennsylvania call center solutions are custom-built from the ground up, designed to integrate with your operation and meet the needs of your business environment. Agents answer the phones following instructions you put in place, utilizing software programmed to carry out your processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer support department.

Featured Pennsylvania Telephone Answering Services

  • Customer Service Call CenterOutsourcing customer service to CMS provides businesses with the professional personnel needed to handle their call volume. By paying our customer service call center only for the time spent talking to your customers, you can limit your costs without impacting your service quality. Staffed by highly trained representatives well versed in customer service, our outsourcing solutions provide the quality you demand at a price you can afford.
  • Pennsylvania Medical Answering Service – Serving the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our medical answering service gives offices the trained staff they need to handle calls around the clock.
  • Small Business Answering Service in Pennsylvania – Our answering service for small businesses allows small companies to provide quality customer service on par with larger, better-capitalized firms. Instead of spending precious capital on office employees or receptionists, small businesses can utilize our 24-7 answering service to manage phone calls, allocating funds to more pressing needs. This helps them grow their business without sacrificing customer satisfaction or professionalism.
  • After-Hours Answering Service – What happens to your phone lines after regular business hours? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many callers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Experienced Pennsylvania Call Center Provider

We have over 50 years of call center and live answering experience with every industry. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as if you were answering the phone directly. CMS is not just an answering service but an extension of your business.

After Hours Pennsylvania Answering Service

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available around the clock, increasing your potential for higher profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Overflow Pennsylvania Call Center

Eliminate repeat calls with our overflow answering services. Our overflow Pennsylvania call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s overflow call center provides professional answering services to fit your business’s needs. Employing our CMS overflow call center will allow your employees to focus on more important tasks making your business more efficient. CMS will take your calls and deliver them to you by text message, page, phone call, fax, or web dashboard, allowing you to tackle tasks as needed.

Contact Us Today to Learn More

Contact us online for more information on call center services and answering services, or call 800.369.8908 for a no-obligation quote.