Are you searching for an Allentown answering service or an Allentown call center? Then, you’ve come to the right place! Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Allentown, Pennsylvania area, explore the links below:

Based in the Midwest and serving clients nationwide, we are proud to offer Allentown, PA, phone answering services and virtual receptionist solutions that help businesses maintain a professional phone presence without the cost of hiring additional staff. 

Answering Your Calls 24/7

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Allentown call answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Allentown or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of custom call center solutions.

Answering Services Save You Money

Our Allentown answering service is an affordable alternative to hiring staff. Charged by the minute, you pay only for the time spent fielding and handling your calls. Instead of paying a receptionist or customer service representative by the hour, regardless of whether you are busy, we only bill for the time our agents are actively working on your behalf.

Personalized to Meet Your Needs

Every business has unique demands for its call center, and our services are flexible to accommodate them. Whether you need a call center to schedule appointments after hours or work as a customer service department for your small business, our services can meet your needs. All the call center services we provide in Allentown are 100% customizable and designed to serve as an extension of your team.

Featured Allentown Telephone Answering Services

  • Customer Service Call CenterCMS customer service outsourcing provides businesses with trained staff to handle their call volume. By paying our customer service call center only for the time spent talking to your callers, you can limit your expenses without sacrificing your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you require at a price you can afford.
  • Allentown Medical Answering Service – Our medical answering service allows physicians and medical groups to remain available to their patients 24 hours a day. Every call is handled per your instructions and answered by a friendly live operator. Fully HIPAA compliant, our answering service for medical practices is trusted by healthcare professionals nationwide.
  • Small Business Answering Service in Allentown– Our answering service for small businesses is friendly and flexible, made for small businesses looking to have their phone lines answered professionally. Small companies can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering live in the name of their company and functioning as an extension of their office.
  • After-Hours Answering Service – Modern consumers expect to reach companies 24 hours a day, not just during business hours. If your business isn’t available to take on new business after hours, you’re likely losing customers to the competition. Instead of losing this business, our after-hours answering service provides you with trained personnel to answer calls whenever your office is closed. Simply forward your lines to our answering service, and we’ll answer on your behalf.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Experienced Allentown Call Center Provider

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Allentown answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Contact Us Today to Learn More

If you’re considering a telephone answering service or call center for your Allentown area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Bethlehem, Reading, Trenton, or any other city near Allentown, Pennsylvania, you’ve found the right spot for top-tier call center solutions.