If you’re looking for an experienced Philadelphia answering service or call center serving the Philadelphia area, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For details on the industries we serve and the Philadelphia call center services we provide, please explore the tabs below:

We’re happy to offer our trusted live answering services and call center outsourcing services throughout Philadelphia. Available 24/7/365, our Philadelphia answering service provides professional operators to respond to and handle calls in the name of your business.

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Philadelphia telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Philadelphia or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

Our Philadelphia call answering service is an inexpensive alternative to handling your calls internally. Hiring staff to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we take care of the personnel and technology and only bill you for the time we spend fielding your calls.

Designed to Meet Your Needs

When providing call center services on behalf of your company, we aim to work as an extension of your business. Therefore, everything is designed to mirror your existing operation, from how we answer calls to the steps we take to resolve them. This seamless integration produces a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Philadelphia Answering Services

  • Customer Service OutsourcingDelivering excellent customer service can be expensive. Instead of blowing your budget on infrastructure and staffing, why not utilize our customer service call center? By outsourcing some of your calls to our customer service professionals, you can provide your customers with the level of support they expect without drastically increasing your costs.
  • Philadelphia Medical Answering Service – Serving the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our medical answering service gives offices the trained staff to take calls around the clock.
  • Small Business Answering Service in Philadelphia – Our small business answering service allows small companies to provide quality customer service on par with more prominent, established firms. Instead of wasting precious capital on office employees or receptionists, small companies can utilize our 24-hour answering service to manage telephone calls, allocating resources to more pressing needs. This helps entrepreneurs grow their businesses without sacrificing customer satisfaction or professionalism.
  • Philadelphia After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

CMS is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients across every industry. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solution.
Philadelphia, Pennsylvania

If you’re thinking about setting up a telephone answering service or call center for your Philadelphia area business, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Allegheny West, Camden, Cedar Park, Cherry Hill, Collingswood, Gloucester City, Millbourne, Pennsauken, Woodlynne, or any other city near Philadelphia, Pennsylvania, you’ve found the right spot for premier call center solutions.