Look no further if you need a dependable, professional answering service or call center for your Pittsburgh area business. Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Highly trained staff and advanced technical capabilities allow us to offer our services to clients worldwide. Coupled with a problem-solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry-specific solutions and descriptions of the call center services we provide in Pittsburgh, Pennsylvania, please explore the tabs below:

We’re happy to offer our leading answering and call center services throughout Pittsburgh, PA. Available 24-7, our Pittsburgh answering service provides highly trained operators to answer and handle calls in the name of your business.

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our answering service in Pittsburgh can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a real person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Pittsburgh or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

An hourly receptionist is paid regardless of whether they are actively working. Our Pittsburgh answering service provides a more cost-effective solution, allowing you to pay only for the time spent handling your calls. Available in affordable packages, our answering service makes it easy for Pittsburgh businesses to provide live operator support.

Designed to Meet Your Needs

Our Pittsburgh call center services are not generic solutions. We understand that every organization has unique call center needs, and our services are designed to accommodate them. Whether you need calls filtered and delivered to specific departments, processes that change based on your office hours, or an intricate call dispatching procedure for handling urgent situations, our system can be configured to meet your needs.

Featured Pittsburgh Telephone Answering Services

  • Customer Service Call CenterYou can deliver better customer service without breaking the bank. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of managing an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and ensure each call made to your business is a pleasant one. Customer service outsourcing from CMS provides friendly staff to answer customer service inquiries on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service at a fraction of the cost. Our customer service representatives receive intense training and are skilled at assisting customers as an extension of your business.
  • Pittsburgh Medical Answering Service – Our medical answering service gives healthcare professionals an easy and affordable way to stay connected to their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Pittsburgh – While large companies have the capital to hire full-time customer service departments, most small businesses do not, placing them at a disadvantage. With our answering service for small businesses, courteous live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service professionals who can help improve relationships and enhance customer satisfaction.
  • After-Hours Answering Service – If someone contacts your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this opportunity to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Contact Us Today to Learn More

Serving clients in every imaginable industry, CMS has live-answering solutions for businesses of all shapes and sizes. Our telephone answering services are 100% customizable and designed to fit your organization’s needs. CMS has you covered whether you need assistance dispatching calls after-hours, a backup call center for emergencies, or something in between.

Pittsburgh, PennsylvaniaTo learn more about our Pittsburgh answering services and Pittsburgh call center solutions, please contact us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Carnegie, Crafton, Dormont, Green Tree, Mckees Rocks, Millvale, Mt. Oliver, Pennysburg Village, Swissvale, Wilkinsburg, or any other city near Pittsburgh, Pennsylvania, you’ve found the right site for professional contact center solutions.