We are proud to offer our award-winning Rhode Island call center and answering services throughout Rhode Island.

24-Hour Rhode Island Answering Service

Businesses of all shapes and sizes can benefit from our 24-hour Rhode Island call center service. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

For more information about the answering services we offer in your community, please select a page below:

If you need a Rhode Island call center and your community isn’t listed above, please get in touch with us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and Rhode Island answering services we provide, please explore the tabs below:

Located in the Midwest and serving clients nationwide, we are proud to provide Rhode Island live answering services and call center outsourcing solutions that help businesses maintain a professional phone presence without the cost of hiring additional staff. 

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Our call center in Rhode Island can help. We offer professional telephone answering and customer service solutions to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Rhode Island or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Inexpensive Telephone Answering

Our Rhode Island call answering service is an inexpensive alternative to hiring employees. Charged by the minute, you pay only for the time spent answering and handling your calls. Instead of paying a receptionist or overnight dispatcher by the hour, regardless of whether they are busy, we only bill for the time our agents are actively working on your behalf.

Personalized to Meet Your Needs

Our services are flexible to accommodate the unique needs of every organization. Whether you need a call center to schedule appointments after hours or take telephone orders for your e-commerce website, we can tailor our services to meet your needs. All of the call center services we provide in Rhode Island are 100% customizable and meant to be an extension of your operation.

Featured Rhode Island Telephone Answering Services

  • Customer Service Call CenterOutsourcing to CMS is an excellent solution for businesses looking to offer top-notch customer service without increasing costs. When you utilize our experienced customer service staff to handle calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, solve basic technical problems, and perform other tasks typically handled in your office.
  • Rhode Island Medical Answering Service – Perfect for single physicians and large practices alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Situations requiring immediate attention can be relayed to your on-call doctor or emergency contact, while non-urgent matters can be held for the next business day.
  • Small Business Answering Service in Rhode Island – If you own or manage a small or midsize business, you probably don’t have the customer service resources available to large enterprises, including telephone support. With CMS call answering services for small businesses, you can be sure you’re not missing important communication from clients, vendors, and other vital partners.
  • After-Hours Answering Service – If a caller contacts your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist  – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

We have over 50 years of call center and live answering experience with companies in every industry. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as if you were answering the phone directly. As a result, CMS is not just an answering service but an extension of your business.

After Hours Rhode Island Call Center

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours daily, increasing your potential for higher profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Overflow Rhode Island Call Center

Eliminate repeat calls with our overflow call center services. Our overflow Rhode Island call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls; Continental Message Solution’s overflow call center provides professional answering services to fit your business’s needs. Employing our CMS overflow Rhode Island call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you by page, phone call, fax, or text message, allowing you to attack tasks as needed.

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For more information on our Rhode Island call center and a no-obligation quote, contact CMS anytime online or call 800.369.8908.