Are you searching for a Columbia answering service or a Columbia call center? Then, you’ve come to the right place!

Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Columbia, South Carolina, area, explore the links below:

We’re happy to offer our leading live answering and virtual receptionist services throughout Columbia, South Carolina. Available 24/7/365, our Columbia answering service provides highly trained personnel to answer and handle calls in the name of your business.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Columbia answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Call Center Support Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, setting up equipment, or diverting resources from vital projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Columbia or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Cost-Effective Phone Answering Services

An hourly secretary is paid regardless of whether they are actively working. Our Columbia telephone answering service is a more cost-effective solution, allowing you to pay only for the time spent handling your calls. Available in affordable packages, our call answering service makes it easy for businesses to provide live operator support.

Personalized to Meet Your Needs

When providing call center services on behalf of your company, our goal is to function as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we answer calls to the processes we follow to resolve them. This seamless integration produces a consistent customer experience and ensures they always receive the level of service they expect.

Featured Columbia Answering Services

  • Customer Service OutsourcingCustomer service outsourcing from CMS provides businesses with professional staff to handle their calls. By paying our customer service call center only for the time spent assisting your callers, you can limit your costs without impacting the quality of your service. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a rate you can afford.
  • Columbia Medical Answering Service – Serving the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our Columbia, SC, medical answering service gives offices the professional staff they need to take calls around the clock.
  • Small Business Answering Service in Columbia – While big companies have the capital to invest in full-time customer service departments, most small businesses do not, placing them at a disadvantage. With our answering service for small businesses, friendly live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service professionals who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – Modern consumers expect to reach companies 24 hours a day, not just during business hours. If your business isn’t available to take on new business after hours, you’re likely losing customers to the competition. Instead of losing these opportunities, our after-hours answering service provides you with trained personnel to answer calls whenever your office is unavailable. Simply forward your lines to our answering service, and we’ll answer on your behalf.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Columbia answering services are 100% customizable and can be designed specifically for your organization. With over 40 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

South Carolina Customer Service Solutions

Customer retention is vital to your company’s longevity in this highly competitive economy. It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution. Keep your customers satisfied by providing professional customer service 24/7.

Overflow Answering for Busy Periods

Eliminate repeat calls with our overflow answering services. Our Columbia call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls; Continental Message Solution’s Columbia call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, or web, allowing you to follow up as needed.

24-Hour Call Center Availability

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours answering service services will make your business available around the clock, increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

The Benefits of Call Center Outsourcing

While cost savings are a significant benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks you perform manually in your office can be automated or improved using our Columbia call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Contact Us Today to Learn More

If you’re considering a telephone answering service or call center for your Columbia area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Arcadia Lakes, Baronywood, Charleston, Cayce, Dentsville, Hyatts, Myrtle Beach, Olympia, Springate, Westgate, West Columbia, or any other city near Columbia, South Carolina, you’ve found the right spot for top-tier call center solutions.

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For more information on our South Carolina answering services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.