We are proud to offer our award-winning Tennessee Call Center and Tennessee answering services throughout the state of Tennessee (TN).

Our Tennessee Call Center and Tennessee Answering Services:

If you’re looking for a Tennessee answering service and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and Tennessee answering services we provide, please explore the tabs below:

There To Take Your Calls, 24/7

Are you missing calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Tennessee answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Tennessee Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Tennessee or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Answering Services Save You Money

Maintaining an internal answering service can be an expensive distraction. With our Tennessee telephone answering service, we handle the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the cost of hiring additional staff.

Designed to Meet Your Needs

Our Tennessee call center solutions are custom-built around your business requirements, designed to coordinate with your operation and meet the demands of your business. Agents answer the phones following instructions you put in place, utilizing software developed to execute your business processes. This ensures calls are handled seamlessly as an extension of your business, not as a detached customer support department.

Featured Phone Answering Services in Tennessee

  • Customer Service OutsourcingYou can achieve superior customer support without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of managing an internal call center. Our highly skilled customer service representatives work diligently as an extension of your organization and ensure each call to your business is pleasant and productive.Customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service for a fraction of the cost. In addition, all our customer service agents undergo intense training and are skilled at turning each interaction into a win for your business.
  • Tennessee Medical Answering Service – Perfect for solo physicians and large practices alike, our Tennessee medical answering service provides live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be relayed to your on-call doctor or emergency contact, while non-urgent matters can be held for the office.
  • Small Business Answering Service – While large companies have the capital to invest in full-time customer service departments, most small businesses do not, placing them at a disadvantage. With our Tennessee answering service for small businesses, friendly live operators answer business calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service professionals who can help improve relationships and enhance customer satisfaction.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed?Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist in Tennessee – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Experienced Tennessee Answering Service

We have over 50 years of call center and live answering experience, serving clients across every industry. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled as you want, as if you’re answering the phone directly. CMS is not just an answering service but an extension of your team.