Look no further if you need a dependable, professional call center or Memphis answering service for your Memphis area business.

Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Highly trained staff and advanced technical capabilities allow us to provide our services to clients anywhere in the world.

For industry-specific solutions and descriptions of the call center services we provide in Memphis, Tennessee, please explore the tabs below:

CMS is a leading phone answering service and call center outsourcing vendor proudly serving Memphis, TN. Available 24/7/365, our Memphis answering service provides courteous staff to answer and handle calls per your instructions.

24-Hour Memphis Call Center

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our call center in Memphis can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a real person 24/7, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or diverting resources from vital projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Memphis or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Inexpensive Telephone Answering

Our Memphis call answering service is an inexpensive alternative to handling your calls in-house. Hiring staff to accommodate your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we take care of all personnel management and only bill you for the time you need.

Designed to Meet Your Needs

Our Memphis call center solutions are custom-built from the ground up, designed to coordinate with your operation and meet the needs of your business. Agents answer the phones following instructions you put in place, using software programmed to carry out your processes. This ensures calls are handled seamlessly as an extension of your business, not as an aloof customer support department.

Featured Memphis Answering Services

  • Customer Service Call CenterYou can achieve superior customer service without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of running an internal call center. Our highly skilled customer service agents work diligently as an extension of your organization and ensure every call made to your business is a pleasant one. Customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service at a fraction of the cost. All our customer service representatives undergo intense training and are skilled at working as an extension of your business.
  • Memphis Medical Answering Service – Our medical answering service allows doctors and medical groups to remain available to their patients 24 hours a day. Every call is handled per your instructions and answered by a friendly live operator. Fully HIPAA compliant, our answering service for medical offices is trusted by healthcare professionals nationwide.
  • Small Business Answering Service – Our Memphis small business answering service is friendly and flexible, made for small companies looking to have their phone lines answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Our staff works on their behalf, answering live in the name of their company and functioning as an extension of their office.
  • After-Hours Answering Service – What happens to your phone lines after regular business hours? You could be missing out on new business if you utilize an after-hours recording or voicemail system. Many callers will try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this situation and have every call answered live.
  • Memphis Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.
Serving clients in every imaginable industry, CMS has live-answering solutions for businesses of all shapes and sizes. Our telephone answering services are 100% customizable and designed to fit your organization’s needs. CMS has you covered whether you need assistance dispatching calls after-hours, a backup call center for emergencies, or a 24-hour solution for all your calls.

Memphis After Hours Call Center Answering Services

Our after-hours call center answering services allow your business to continue operating after your regular office hours, providing highly trained agents available to answer all your calls and act as an extension of your business. Our after-hours services are personalized to your needs and come with dispatching and emergency relay capabilities. Messages can be dispatched to your on-call personnel or delivered when your office returns. Everything is up to you.

Learn more about our after-hours answering services.

Memphis On-Call Answering Services

Our call center is available 24 hours a day, 365 days a year, so our answering service is open to serve your business on demand.

With on-call answering service capabilities from CMS, you give your business the flexibility to provide live agent assistance around the clock whenever necessary. So whether you need someone to handle your calls when you step out to lunch, a 24-7 solution for dispatching service calls, or an after-hours support line for assisting customers with order entry, we’re the call center you can turn to.

Learn more about our on-call answering service.

Contact Us Today to Learn More

Memphis, Tennessee

To learn more about our Memphis answering services and Memphis call center solutions, don’t hesitate to get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Bartlett, Crawfordsville, Edmondson, Germantown, Mound City, St. Clair, West Memphis, Whitehaven/Coro Lake, or any other city near Memphis, Tennessee, you’ve found the right site for professional contact center solutions.

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For more information on our Memphis call center services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.