If you’re looking for an experienced telephone answering service or call center serving the Nashville area, you’ve found the right place. Our advanced technology and top-notch customer support allow us to provide award-winning communication services to clients worldwide.

For details on the industries we serve and the Nashville call-answering services we provide, please explore the tabs below:

Based in the Midwest United States and serving clients worldwide, we are proud to offer Nashville phone answering services and call center outsourcing solutions that help organizations maintain a professional phone presence without the cost of hiring additional employees. 

24-Hour Answering Service in Nashville, TN

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

A Nashville answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or diverting resources from vital projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Nashville or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

An hourly receptionist is paid regardless of whether they are talking on the phone. Our answering service in Nashville is a more cost-effective solution, allowing you to pay only for the time spent answering your calls. Available in affordable packages, our live answering service makes it easy for Nashville businesses to handle their calls professionally.

Personalized to Meet Your Needs

Our Nashville call center solutions are all made-to-order, designed to coordinate with your operation and meet the needs of your business. Agents answer the phones following instructions you put in place, using software developed to execute your business processes. This ensures calls are handled seamlessly as an extension of your business, not as an aloof customer service department.

Featured Nashville Answering Services

  • Customer Service OutsourcingProviding excellent customer service has its costs. Instead of spending your budget on infrastructure and employees, why not outsource to our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can provide your customers with the level of support they expect without drastically increasing your costs.
  • Nashville Medical Answering Service – Ideal for solo physicians and large hospital networks alike, our medical answering service allows live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be relayed to your on-call personnel or emergency contact, while non-urgent calls can be held for the office.
  • Small Business Answering Service in Nashville – Our small business answering service allows small companies to provide quality customer service on par with larger, more established firms. Instead of spending precious capital on office employees or receptionists, small companies can utilize our 24-hour answering service to manage telephone calls, allocating resources to more pressing needs. This helps them grow their business without sacrificing customer satisfaction or professionalism.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual Receptionist – You’re a busy entrepreneur with a lot on your plate. The last thing you need is to worry about answering the phones all day long. We know you’re passionate about your business and want to help you succeed. That’s why we offer professional live virtual receptionists available 24/7 to answer your calls, schedule appointments, and handle routine phone tasks on your behalf. All you have to do is relax and focus on what you do best – running your business!

Contact Us Today to Learn More

Continental Message Solution (CMS) is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients across every industry. From after-hours telephone answering to business process outsourcing, CMS has the technology and knowledge required to develop your communication solution.

Nashville, TennesseeIf you’re thinking about setting up a telephone answering service or call center for your Nashville area business, please contact us anytime online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Brentwood, Franklin, Goodlettsville, Green Hill, Hendersonville, La Vergne, Murfreesboro, Oak Hill, Smyma, or any other city near Nashville, Tennessee, you’ve found the right spot for premier call center solutions.