Based in the Midwest United States and serving customers worldwide, we are proud to provide Texas live answering services and virtual receptionist solutions that help organizations maintain a professional telephone presence without the expense of hiring additional employees. 

There To Take Your Calls, 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Our Texas answering service can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Texas or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

Maintaining internal phone coverage can be an expensive distraction. With our Texas answering service, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the expense of hiring additional employees.

Custom Call Center Solutions

Every business has unique demands for its call center, and our services are versatile to meet them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, we can tailor our services to meet your needs. All of the call center services we provide in Texas are 100% customizable and designed to function as an extension of your operation.

Featured Texas Answering Services

  • Customer Service Call CenterOutsourcing to CMS is the perfect solution for businesses looking to deliver professional customer service without increasing costs. When you utilize our professional customer service staff to handle calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, solve technical problems, and carry out other tasks typically managed in your office.
  • Texas Medical Answering Service – Serving medical offices of all sizes and across every specialty, from surgeons to oncologists, our medical answering service provides courteous receptionists to filter and dispatch calls based on urgency. Available 24-7, our medical answering service can be utilized after hours, during the day, or whenever your office needs relief.
  • Small Business Answering Service in Texas – While big companies have the capital to hire full-time customer service departments, most small businesses do not, placing them at a disadvantage. With our answering service for small businesses, courteous live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide skilled customer service agents who can help improve relationships and boost customer satisfaction.
  • After-Hours Answering Service – If a caller contacts your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not answer every call live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist – With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Experienced Texas Call Center

Texas call center

We have over 50 years of call center and telephone answering experience across every industry. This experience allows us to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled the way you want. It’s like you were answering the phone directly. CMS is not just an answering service but an extension of your business.

Our Texas Call Centers and Texas Answering Services:

If you’re looking for a Texas Call Center or Texas answering service and your community isn’t listed above, please contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

For details on the industries we serve and Texas answering services we provide, please explore the tabs below:

Improve Your Customer Support

Good customer service is all about bringing customers back. Using our Texas call center customer services increases the possibility of customers passing positive feedback about your business along to others, who may then try the product or service you offer for themselves and, in turn, become repeat customers. Our call center services will ensure that your customers are delighted with your company.

Close More Business with a 24-Hour Texas Call Center

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never have the opportunity.

Our 24-hour call center and answering services will ensure you can provide them with service around the clock.

For more information on our call center services in Texas and a no-obligation quote, contact CMS anytime online or call 800.369.8908.