Are you searching for an Abilene, Texas, answering service or call center provider? You’ve come to the right place. Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Abilene, Texas area, explore the links below:

Are you tired of losing business after hours or spending money on excess employees? We’re here to help. In business for nearly five decades, we’re a leading provider of Abilene, Texas, answering services and virtual receptionist services, available around the clock to answer your calls and function as an extension of your business.

Answering Your Calls 24 Hours a Day

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Abilene telephone answering services from CMS are the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Abilene or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Inexpensive Telephone Answering

Our Abilene call answering service is an affordable alternative to hiring staff. Charged by the minute, you pay only for the time spent fielding and handling your calls. Instead of paying a secretary or customer service rep by the hour, regardless of whether they are utilized, we only bill for the time our personnel actively work on your behalf.

Custom Call Center Solutions

When providing call center services on behalf of your company, we aim to work as an extension of your business. Therefore, every aspect is designed to mirror your existing operation, from how we answer calls to the processes we follow to resolve them. This seamless integration creates a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Abilene, Texas Answering Services

• Customer Service Outsourcing – CMS customer service outsourcing provides businesses with the trained staff to handle their call volume. By paying our customer service representatives only for the time spent assisting your callers, you can limit your expenses without impacting your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a price you can afford.
• Abilene Medical Answering Service – Our medical answering service allows physicians and medical groups to remain available to their patients 24-7. Every call is handled per your instructions and answered by a courteous live operator. Fully HIPAA compliant, our answering service for medical practices is trusted by healthcare professionals nationwide.
• Abilene Small Business Answering Service – Our answering service for small businesses is friendly and flexible, made for small businesses looking to project a professional image. Small companies can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering calls in the name of their company and functioning as a direct extension of their office.
• After-Hours Answering Service – Modern consumers expect to reach companies 24 hours a day, not just during business hours. If your business isn’t available to take on new business after hours, you’re likely losing customers to the competition. Instead of losing these opportunities, our after-hours answering service provides you with trained personnel to answer calls whenever your office is closed. Simply forward your lines to our answering service, and we’ll answer on your behalf.
• Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Experienced Call Center Serving Abilene, TX

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Abilene answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Contact Us Today to Learn More

If you’re considering a telephone answering service or call center for your Abilene area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Denton, Fort Worth, Houston, or any other city near Abilene, Texas, you’ve found the right spot for top-tier call center solutions.