Are you searching for an Austin call center or Austin answering service? Then, you’ve come to the right place! Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Austin, Texas, area, explore the links below:

Are you tired of losing new customers after hours or spending money on excess staff? We can help. In business since 1967, we’re a leading provider of Austin, TX, answering services and virtual receptionist services, available around the clock to answer your calls and work as an extension of your business.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

Missed calls cost businesses money – a lot of money. It’s been estimated that companies lose $62 billion per year in revenue from missed calls.

Austin telephone answering services from CMS are the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Austin or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

An hourly secretary is paid regardless of whether they are actively working. Our answering service in Austin is a more cost-effective solution, allowing you to pay only for the time spent answering your calls. Available in affordable packages, our call answering service makes it easy for businesses to maintain a professional phone presence.

Personalized to Meet Your Needs

Our Austin call center solutions are all made-to-order, designed to mesh with your operation and meet the demands of your business. Agents answer the phones following instructions you put in place, utilizing software developed to perform your processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer support department.

Featured Austin Answering Services

• Customer Service Outsourcing – Outsourcing to CMS is the perfect solution for businesses looking to provide top-notch customer service without increasing expenses. When you utilize our professional customer service agents to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, resolve basic technical issues, and perform other routine tasks typically managed by your office staff.
• Austin Medical Answering Service – Working with the healthcare community for more than 50 years, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our medical answering service gives offices the professional staff they need to handle calls around the clock.
• Small Business Answering Service in Austin – While big companies have the money to hire full-time customer service departments, most small businesses do not, placing them at a significant disadvantage. With our Austin answering service for small businesses, courteous live operators answer calls for a fraction of what it would cost to hire an employee. Better yet, we provide trained customer service agents who can help improve relationships and boost customer satisfaction.
• After-Hours Answering Service – What happens to phone calls after your office closes? Are you sending them to voicemail? If so, you may be losing business. Our after-hours answering service ensures that every call made to your business after hours gets answered. When customers can reach a natural person, they’ll be confident their issue is being dealt with and feel less inclined to try another company.
• Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Experienced Austin Call Center Provider

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. In addition, our Austin answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Improving Your Customer Service

Customer retention is vital to your company’s longevity in this highly competitive economy.

It is more cost-effective to retain current customers than to acquire new ones. In addition, customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution.

You Decide How We Handle Calls

The Austin call center services we provide are unlike any other ones you will find today. You choose when to forward your telephone lines to us, allowing you to use us during times of high call volume, after-hours, or 24-7.

Urgent messages can be sent immediately via text, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled quickly, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

Here to Help Whenever You’re Too Busy

Eliminate repeat calls with our overflow call center services. Our call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s Austin call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you via email, page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

Never Miss a Call After Regular Business Hours

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours a day, increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. In addition, an after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. In addition, instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Benefit from Call Center Outsourcing in Austin

While cost savings are a significant benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks you perform manually in your office can be automated or improved using our Austin call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Contact Us Today to Learn More

If you’re considering a telephone answering service or calling center for your Austin area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Barton Creek, Arlington, Manor, Houston, Plano, Dallas, Sunset Valley, West Lake Hills, or any other city near Austin, Texas, you’ve found the right spot for top-tier call center solutions.