If you’re looking for a professional Dallas call center or Dallas answering service that serves the Dallas, Texas area, you’ve found the right place. Our advanced technology and superior level of customer support allow us to provide our award-winning services to clients anywhere in the world.

For more details on the industries we serve and communication services we provide, please explore the boxes below:

CMS is a leading telephone answering service and call center vendor proudly serving Dallas, Texas. Available 24 hours a day, our Dallas answering service provides courteous staff to answer and handle calls per your instructions.

Answering Your Calls 24 Hours a Day

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our answering service in Dallas can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered by a natural person 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about training staff, configuring new technology, or taking resources from more pressing projects. 

We offer a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Dallas or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as the voice of your business and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

An hourly receptionist is paid regardless of whether they are actively working. Our Dallas telephone answering service is a more cost-effective solution, allowing you to pay only for the time spent answering your calls. Available in affordable packages, our telephone answering service makes it easy for businesses to maintain a professional phone presence.

An Extension of Your Business

Our call center solutions are all made-to-order, designed to mesh with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, using software configured to carry out your business processes. This ensures calls are handled seamlessly as an extension of your business, not as an aloof customer support department.

Featured Dallas Answering Services

• Customer Service Call Center – Customer service outsourcing from CMS provides businesses with professional staff to handle their call volume. By paying our customer service call center only for the time spent talking to your callers, you can limit your expenses without impacting the quality of your service. Staffed by highly trained representatives well versed in customer service, our outsourcing solutions provide the required quality at a rate you can afford.
• Dallas Medical Answering Service – Serving medical offices of all sizes and across every specialty, from solo physicians to dentists, our medical answering service provides courteous receptionists to filter and relay calls based on your specifications. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs coverage.
• Small Business Answering Service – Our Dallas answering service for small businesses is friendly and flexible, made for small companies wanting to project a professional image. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Instead, our staff works on their behalf, answering calls in the name of their business and functioning as a direct extension of their office.
• Dallas After-Hours Answering Service – What happens to phone calls after your office closes? Are you sending them to voicemail? If so, you could be losing business. Our after-hours answering service ensures that every call made to your business after hours gets answered. When customers can reach a natural person, they’ll be confident their issue is being dealt with and feel less inclined to try another company.
• Virtual Receptionist – CMS virtual receptionist services provide live call answering services, so you never miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

CMS is one of the country’s top providers of outsourced telecommunication services, serving thousands of clients in many industries. From small office virtual receptionist services to large corporate customer service hotlines, CMS has the technology and experience to develop your communication solutions.

We Can Help Whenever You Need Us

Eliminate repeat calls with our overflow call center services. Our Dallas call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls. Continental Message Solution’s Dallas call center provides professional answering services to fit your business’s needs. Employing our overflow call center will allow your employees to focus on essential tasks, making your business more efficient. CMS will take your calls and deliver them to you via email, page, phone call, fax, text message, and more, allowing you to attack tasks as needed.

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours a day, increasing your potential for high profits. In addition, every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after-hours Dallas answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Benefit from 24-Hour Availability

Businesses of all shapes and sizes can benefit from our 24-7 call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, but it also increases revenue potential. In addition, instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

Learn More Today

If you’re considering setting up a call center or live telephone answering service for your Dallas area business, please get in touch with us online or call a representative at 1-800-369-8908.

If you’re from Addison, Allen, Argyle, Bartonville, Carrollton, Coppell, Copper Canyon, Corinth, Double Oak, Farmers Branch, Flower Mound, Frisco, Garland, Hickory Creek, Highland Park, Highland Village, Irving/Las Colinas, Lake Dallas, Lewisville, McKinney, North Dallas, Plano, Richardson, Rockwall, Rowlett, Shady Shores, University Park or any other city near Dallas, Texas, you’ve found the right place for premier call center solutions.

Home >> Call Centers >> Texas Call Center >> Dallas Call Center

For more information on our Dallas call center services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.