We’re happy to offer our trusted telephone answering services and call center services throughout Utah. Available 24/7/365, our Utah answering service provides courteous operators to answer and dispatch calls in your organization’s name.

Your 24/7 Answering Service Partner

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Utah call answering services from CMS are the perfect solution for your business. We offer live telephone answering services 24 hours a day, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Call Center Outsourcing Made Easy

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Utah or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of personalized call center solutions.

Increase Profits by Reducing Costs

Staffing internal phone coverage can be an expensive distraction. With our Utah answering service, we take care of the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional employees.

Designed to Meet Your Needs

Every organization has unique call center needs, and our services are versatile to accommodate them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, our services can meet your needs. All the call center services we provide in Utah are 100% customizable and meant to serve as an extension of your business.

Featured Solutions

  • Customer Service OutsourcingYou can deliver better customer service without going over budget. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of running an internal call center. Our highly trained customer service representatives work diligently as an extension of your organization and ensure each call to your business is pleasant and productive. Customer service outsourcing from CMS provides professional staff to handle customer service inquiries on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. All our customer service representatives undergo rigorous training and are skilled at assisting customers as an extension of your business.
  • Utah Medical Answering ServiceOur Utah medical answering service gives healthcare professionals an easy and affordable way to stay connected to their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Utah – Our Utah small business answering service allows small companies to provide quality customer service on par with larger, better-capitalized firms. Instead of spending precious capital on office employees or receptionists, small businesses can utilize our 24-hour answering service to manage telephone calls, allocating resources to more pressing needs. This helps entrepreneurs grow their businesses without sacrificing customer satisfaction or professionalism.
  • After-Hours Answering Service – You’re great at what you do, but who answers the phone when the office is closed? Finding someone to answer the phone after hours is not always easy or cost-effective. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.
  • Virtual ReceptionistWith CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

We Know Customer Service

Utah call centers, Utah answering servicesGood customer service is all about bringing customers back. Using our Utah call center customer services increases the possibility of customers passing positive feedback about your business along to others, who may then try the product or service you offer for themselves and, in turn, become repeat customers. In addition, our call center services will assist your customers in ensuring they are delighted with your company.

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may not have the opportunity. Our 24-hour Utah call center and 24-hour Utah answering services will ensure that you can provide them with service around the clock.

Our Utah Call Centers and Utah Answering Services:

If you’re looking for a Utah call center and your community isn’t listed above, don’t hesitate to contact us online or call 1-800-369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities not listed on our website.

For details on the industries we serve and the Utah call center services we provide, please explore the tabs below:

Work With an Experienced Utah Call Center

We have over 50 years of call center and live answering experience with various industries and organizations. This experience allows us to design an account that works for you.  Agents answer the phones following your specific instructions. This ensures calls are handled as you want, as if you’re answering the phone directly. CMS is not just an answering service but an extension of your business.

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For more information on our Utah call center services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.