Based in the Midwest and serving clients worldwide, we are proud to offer Provo answering services and call center solutions that help organizations maintain a professional phone presence without the expense of hiring additional staff.

From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide in the Provo, Utah, area, explore the links below:

Answering Your Calls 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

CMS’s Provo answering service can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Customer Service Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or diverting resources from vital projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Provo, Utah or dealing with the stress of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as the voice of your business and deliver a wide range of custom call center solutions.

Inexpensive Telephone Answering

Maintaining internal phone coverage can be an expensive distraction. With our Provo answering service, we take care of the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional employees.

Personalized to Meet Your Needs

The call center services we offer in Provo are not recycled from one client to the next. We understand that each organization has different call center needs and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, processes that change based on your office hours, or an advanced call dispatching procedure for handling emergency situations, our system can be configured to meet your needs.

Featured Solutions

  • Customer Service Call CenterCustomer service outsourcing from CMS provides businesses the skilled staff needed to manage their support calls. By paying our customer service representatives only for the time spent helping your callers, you can limit your costs without sacrificing the quality of your service. Staffed by highly trained representatives well versed in customer service practices, our outsourcing solutions provide the quality you demand at a rate you can afford.
  • Provo Medical Answering Service – Our medical answering service gives healthcare professionals an easy and affordable way to remain available to their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service – Our Provo answering service for small businesses is friendly and flexible, made for small companies wanting to have their phone calls answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Our personnel work on their behalf, answering live in the name of their business and working as an extension of their office.
  • After-Hours Answering Service – After your office closes, what happens to your phone lines? If you utilize an after-hours recording or voicemail system, you could be missing out on new business. Many callers will simply try a different company instead of leaving a voicemail or calling back when your office returns. With after-hours answering service from CMS, you can avoid this problem and have every call answered live.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

At CMS, we treat your customers as our own. Our highly trained agents are an extension of your business, handling calls as if they were in your office. Our Provo answering services are 100% customizable and can be designed specifically for your organization. With over 40 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Retain Your Current Customers with Better Service

Customer retention is vital to your company’s longevity in this highly competitive economy.

It is more cost-effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution.

The Provo call center services we provide are unlike any other ones you will find today. You choose when to forward your telephone lines to us, allowing you to use us during times of high call volume with our overflow services, as an after-hours Provo call center, or we can answer your calls 24-7 with our 24-hour solutions.

Urgent messages can be sent immediately via text, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled quickly, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

Handling Your Calls When You’re Too Busy

Eliminate repeat calls with our overflow call center services. Our Provo call center agents can provide information about office hours, holiday schedules, events, and more when you are unavailable or are receiving a large number of calls.

Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls, Continental Message Solution’s Provo call center provides professional answering services to fit your business’s needs.

Employing our overflow call center will allow your employees to focus on important tasks, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message, and more, allowing you to follow up as needed.

Do Business Around-the-Clock

Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours call center services will make your business available 24 hours, increasing your potential for high profits. Every business can use an after-hours call center to allow more flexibility in their business hours to meet client or customer needs. An after-hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Businesses of all shapes and sizes can benefit from our 24-hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, it also increases revenue potential. Instead of only accepting new business during a small window each day, your business can be open 24-7, ready to take on new opportunities whenever they arise.

While cost savings are a major benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks that you perform manually in your office can be automated or improved using our Provo call center technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.

Contact Us to Learn More

If you’re considering a telephone answering service or call center for your Provo area business, we would love to speak with you. You can request a no-obligation quote online or call 1-800-369-8908 to speak with a representative.

If you’re from Salt Lake City, Lindon, West Jordan, Springville, West Valley City, or any other city near Provo, Utah, you’ve found the right spot for top-tier call center solutions.

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For more information on our Utah answering services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.