Look no further if you need a dependable, professional answering service or call center for your Salt Lake City area business. Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years.

Highly trained staff and advanced technical capabilities allow us to provide our services to clients anywhere in the world. Coupled with a problem-solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry-specific solutions and descriptions of the call center services we provide in Salt Lake City, Utah, please explore the tabs below:

Our Salt Lake City, Utah, answering service and call center solutions provide you with professional operators who are available 24/7/365 to field your calls and handle them per your specifications. And unlike hiring staff, we’re only paid while actively taking calls on your behalf.

Your 24/7 Answering Service Partner

You’re too busy to answer your phone, but you don’t want to miss any potential customers.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Our answering service in Salt Lake City can help. We offer professional telephone answering and customer service outsourcing to ensure you never miss another call again. With our live answering service, your calls will be answered live 24 hours a day, 365 days a year. Plus, we offer call center services that can help take care of all your customer service needs.

Salt Lake Call Center Outsourcing

Finding a solution to your call needs is simpler than you think. Working with CMS means you don’t have to worry about hiring employees, setting up equipment, or taking resources from more pressing projects. 

We offer complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Salt Lake City or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the United States. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Cost-Effective Phone Answering Services

Our Salt Lake City call answering service is an inexpensive alternative to handling your calls in-house. Hiring personnel to cover your telephone answering needs means paying for idle time and dealing with employee headaches. At CMS, we handle all personnel and only bill you for the time we spend fielding your calls.

Custom Call Center Solutions

The call center services in Salt Lake City are not recycled from one client to the next. We understand that every organization has different call center needs, and our services are designed to accommodate them. Whether you need calls filtered and delivered to specific departments, additional instructions based on the time of day, or an intricate call dispatching procedure for handling emergencies, our system can be configured to meet your needs.

Featured Salt Lake City Answering Services

  • Customer Service Call CenterOutsourcing to CMS is an excellent solution for businesses looking to offer top-notch customer service without increasing expenses. When you utilize our experienced customer service staff to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. In addition, our team can help your customers place orders, resolve basic technology problems, and carry out other tasks typically handled in your office.
  • Salt Lake City Medical Answering Service – Our medical answering service gives healthcare professionals an easy and affordable way to remain available to their patients 24 hours a day, seven days a week. Fully HIPAA compliant, healthcare answering services from CMS can be utilized after hours, during lunch, or as an overflow solution during high call volume periods.
  • Small Business Answering Service in Salt Lake City – While big companies have the money to invest in full-time customer service staff, most small businesses do not, placing them at a significant disadvantage. With our answering service for small businesses, friendly live operators answer business calls for a fraction of what it would cost to hire an employee. Better yet, we provide skilled customer service professionals who can help improve relationships and enhance customer satisfaction.
  • After-Hours Answering Service – Customers might try to reach your company after your office closes. Instead of relying on voicemail and potentially losing customers to competitors, after-hours answering service from CMS allows you to answer every call live. Our after-hours service can take messages, relay service calls, answer questions, and perform various other tasks typically handled by your office staff.
  • Virtual Receptionist – Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying whether routine calls and customer service inquiries are being addressed.

Contact Us Today to Learn More

Serving clients in every imaginable industry, CMS has live-answering solutions for businesses of all shapes and sizes. Our Salt Lake City answering services are 100% customizable and designed to fit your organization’s needs. In addition, CMS covers you if you need assistance dispatching calls after-hours or a backup call center for emergencies.

To learn more about our Salt Lake City answering services and Salt Lake City call center solutions, please get in touch with us anytime online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Bountiful, Buena Vista, Canyon Rim, Cottonwood Heights, Draper, Glendale Park, Kearns, Midvale, Millcreek, Mt Olympus, Murray, Sandy, Taylorsville, West Jordan, or any other city near Salt Lake City, Utah, you’ve found the right site for professional contact center solutions.

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