Our Vermont live answering service and call center solutions provide you with professional agents available 24/7/365 to field your calls and handle them per your instructions. And unlike hiring staff, we’re only paid while actively taking calls on your behalf.

For details on the industries we serve and the call center services we provide in Vermont, please explore the tabs below:

Our Vermont Call Centers and Vermont Answering Services:

If you’re looking for a Vermont call center and your community isn’t listed above, please contact us online or call (800) 369-8908 for a no-obligation quote. Our services are available worldwide, and we serve clients in many communities that aren’t listed on our website.

Answering Your Calls 24/7

Are you missing important calls after your office is closed? Need to maintain constant availability?

Missed calls mean missed opportunities. Not being able to answer the phone means losing customers, leads, and sales.

Vermont telephone answering services can help take your calls so that you never miss an important one. With our live telephone answering, message-taking, and call center services, you can focus on what’s important – running your business!

Call Center Outsourcing Made Easy

Setting up a call center is easier than you think. Working with CMS means you don’t have to worry about hiring employees, configuring new technology, or taking resources from more pressing projects. 

We provide a fully managed call center experience at CMS, handling everything from technology to staffing. Instead of setting up an in-house call center in Vermont or dealing with the frustration of outsourcing to a foreign company, we handle all your call center needs in the USA. We work as your organization’s voice and deliver a wide range of custom call center solutions.

Increase Profits by Reducing Costs

Maintaining internal phone coverage can be an expensive distraction. With Vermont phone answering services from CMS, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. As a result, you can avoid unnecessary headaches and increase profitability by eliminating the cost of hiring additional employees.

An Extension of Your Business

When providing call center services on behalf of your company, we aim to function as an extension of your business. Every aspect is designed to mirror your existing operation, from how we present ourselves to the steps we follow on each call. This seamless integration creates a consistent experience for your customers and ensures they always receive the level of service they expect.

Featured Vermont Call Center Solutions

  • Customer Service Outsourcing: Offering superb customer service can be expensive. Instead of blowing your budget on equipment and employees, why not utilize our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can give your customers the level of service they expect without drastically increasing your costs.
  • Vermont Medical Answering Service: Serving medical offices of all sizes and across every specialty, from solo physicians to oncologists, our Vermont medical answering service provides courteous receptionists to answer and relay calls based on urgency. Available around the clock, our medical answering service can be utilized after hours, during the day, or whenever your office needs relief.
  • Small Business Answering Service in Vermont: Our small business answering service is friendly and flexible, made for small companies looking to have their phone calls answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to. Our staff work on their behalf, answering live in the name of their company and functioning as a direct extension of their office.
  • After-Hours Answering Service: If a caller contacts your business after hours and reaches a voicemail system, they’ll likely hang up and try another company. Instead of losing this opportunity to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever you are out of the office, ensuring a live person greets every customer.
  • Virtual Receptionist: With CMS virtual receptionists working for you 24/7, you’ll never have to worry about missing an important call again. Our live agents can always answer your customer’s questions and concerns. Plus, we provide a wide range of messaging options so that you can stay connected with customers no matter where you are.

Experienced Call Center Company

We have over 50 years of call center and live answering experience and have worked with every industry This experience gives us the flexibility to design an account that works for you.  Agents answer the phones following your specific instructions. This ensures calls are handled your way, just like an employee in your office. CMS is not just an answering service but an extension of your business.

We Know Customer Service

Good customer service is all about bringing customers back. Using our Vermont call center customer services increases the possibility of customers passing positive feedback about your business along to others, who may then try the product or service you offer for themselves and, in turn, become repeat customers. Our call center services will assist your customers in ensuring that they are completely satisfied with your company.

If you’re a good salesperson, you can sell anything to anyone. But if your schedule does not fit your customers’ needs, you may never get the opportunity. Our 24-hour Vermont call center and 24-hour Vermont answering services will ensure that you can provide them with service around the clock.

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For more information on our Vermont call center services and a no-obligation quote, contact CMS anytime online or call (800) 369-8908.