Are you searching for a Portsmouth answering service or a Portsmouth call center? You’ve come to the right place. Our expert staff and superior technology allow us to provide call center services to customers worldwide. From small business answering services to large corporate hotlines, we have the knowledge and experience to manage your communication needs.

For information on the answering and call center services we provide the Portsmouth, Virginia area, explore the links below:

At CMS, we treat your customers as our own. Our highly trained agents act as an extension of your business, handling calls as if they were in your office. Our Portsmouth answering services are 100% customizable and can be designed specifically for your organization. With over 50 years of experience working with clients across the country, we’ve developed call center solutions for businesses of all shapes and sizes and consistently exceed our customers’ expectations.

Answering Service Portsmouth, Virginia

In this highly competitive economy, customer retention is vital to your company’s longevity. It is more cost effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live person than an answering machine, and a customer service call center provides the most cost-effective solution. The Portsmouth call center services we provide are unlike any other call center services you will find today. You choose when to forward your telephone lines to us allowing you the option to use us during times of high call volume with our overflow Portsmouth call center, as an after hours Portsmouth call center or we can answer your calls 24-7 with our 24 hour Portsmouth call center. Urgent messages can be sent immediately via text message, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled in the quickest time frame, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing professional customer service 24/7.

Eliminate repeat calls with our overflow call center services. Our Portsmouth call center agents can provide information about office hours, holiday schedules, events and more when you are unavailable or are receiving a large amount of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don’t hire additional staff to take your calls, Continental Message Solution’s Portsmouth call center provides professional answering services to fit your businesses needs. Employing our overflow call center will allow your employees to focus on important task, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message and more allowing you to attack task as needed.

Businesses with after hours accessibility are the market leaders in the service industry. Our after hours answering services will make your business available 24 hours increasing your potential for high profits. Every business can use an after hours call center to allow more flexibility in their business hours to meet client or customer needs. An after hours answering service can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

Call center services. Request a Quote!Businesses of all shapes and sizes can benefit from our 24 hour call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, it also increases revenue potential. Instead of only accepting new business during a small window of time each day, your business can be open 24-7, ready to take on new opportunities whenever they may arise.

If you’re considering a telephone answering service or call center for your Portsmouth area business, we would love to speak with you. You can request a no obligation quote anytime online or call 1-800-369-8908 to speak with a representative.

If you’re from Chesapeake, Elmhurst, Norfork or any other city near Portsmouth, Virginia, you’ve found the right spot for top-tier call center solutions.

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For more information on our Virginia call center services and a no-obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center services that CMS provides, please visit our homepage.