Look no further if you need a dependable, professional answering service or call center for your Seattle area business. Recognized as an industry leader, CMS has provided telephone answering and call center services for over 50 years. Highly trained staff and advanced technical capabilities allow us to provide our services to clients anywhere in the world. Coupled with a problem-solving approach, our unwavering commitment to quality sets us apart from our competition.

For industry-specific solutions and descriptions of the call center services we provide in Seattle, Washington, please explore the tabs below:

Your 24/7 Seattle Answering Service Partner

You know phone calls are important, but you aren’t always available to answer.

It’s tough enough trying to run a business without having to worry about missed calls and unanswered messages. Not only do you lose out on potential business, but your customers start to feel ignored.

Seattle call answering service from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally and make each customer feel appreciated.

Customer Service Outsourcing Made Easy

Establishing a call center operation is easier than you think. With CMS, you don’t have to worry about training staff, setting up equipment, or taking resources away from other vital projects.

We provide complete call center solutions at CMS, handling everything from technology to staffing. Instead of setting up a Seattle call center in-house or dealing with the downsides of outsourcing to an offshore company, we address all your call center needs. From right here in the US, we can work as the voice of your business and deliver a wide range of custom call center solutions.

Inexpensive Telephone Answering

Maintaining an internal answering service can be an expensive distraction. With Seattle telephone answering services from CMS, we take care of the training and staffing, and our agents only bill your account while actively answering on your behalf. As a result, you can prevent unnecessary headaches and increase profitability by eliminating the cost of hiring additional staff.

Personalized to Meet Your Needs

Our Seattle call center services are personalized for each business. We understand that every organization has different communication needs, and our services are designed to accommodate them. Whether you need calls filtered and delivered to specific departments, processes that change based on your office hours, or an advanced call relaying procedure for handling urgent concerns, our system can be configured to meet your needs.

Featured Solutions

Customer Service Call Center

Providing excellent customer service can be expensive. Instead of spending your budget on infrastructure and employees, why not utilize our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can give your customers the level of service they demand without making drastic capital expenditures.

Seattle Medical Answering Service

Built for every medical specialty, including solo physician offices and large practices, our Seattle medical answering service delivers live operators to answer patient calls and filter them based on the criteria you put into place. Calls requiring immediate attention can be relayed to your on-call personnel or emergency contact, while non-urgent calls can be held for the office.

Small Business Answering Service in Seattle

If you own or manage a small or midsize business, you probably don’t have the customer support resources available to large enterprises, including telephone support. With CMS answering services for small businesses, you can be sure you’re getting all critical communication from clients, vendors, and other vital partners.

After-Hours Answering Service

If a caller contacts your business after hours and reaches an automated system, they’ll likely hang up and try another company. Instead of losing this business to your competition, why not have every call answered live? By utilizing after-hours telephone answering from CMS, you can have your calls answered whenever your office is closed, ensuring a live person greets every customer.

Virtual Receptionist

CMS virtual receptionist services provide live call answering services so that you never have to miss another call again. Instead, you can focus on the more essential aspects of your business while our virtual receptionists field customer inquiries. All messages will be sent directly to your email or phone, so you can stay connected with customers even when you’re not in the office.

Learn More About Seattle Phone Answering Services from CMS

Serving clients in every imaginable industry, CMS has live answering solutions for businesses of all shapes and sizes. Our telephone answering services are 100% customizable and designed to fit your organization’s needs. Whether you need assistance dispatching calls after-hours or a backup call center for emergencies, CMS has you covered.

Seattle, WashingtonTo learn more about our Seattle answering service and call center solutions, please contact us anytime online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Bellevue, Bremerton, Kirkland, Lynnwood, Redmond, Renton, Shoreline, White Center, or any other city near Seattle, Washington, you’ve found the right site for professional contact center solutions.