Look no further if you need a professional answering service or 24/7 call center for your Charleston area business. Our highly trained staff and innovative technology allow us to provide communication services to clients worldwide. All of our Charleston answering services are 100% customizable and designed to fit your organization’s needs. Whether you need help answering calls after-hours or a 24/7 appointment scheduling call center.

For industry-specific solutions and detailed descriptions of the call center services we provide in Charleston, West Virginia, please explore the tabs below:

There To Take Your Calls, 24/7

Your office is too busy to answer every call, but you want to ensure you capture all potential customers and leads.

It’s no secret that businesses must answer the phone to make sales and keep customers happy. But what happens when you’re too busy or there’s no one available to take calls?

Charleston, WV call answering services from CMS is the perfect solution for your business. We offer live telephone answering services 24/7, 365 days a year, so you can focus on what you’re good at – running your business. Our experienced customer service professionals will handle all your callers professionally, leaving them feeling appreciated.

Customer Service Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about training staff, setting up equipment, or stealing resources from other pressing projects. You also don’t have to send your call volume overseas. 

We provide complete call center solutions at CMS, handling everything from technology to staffing. So instead of setting up a Charleston call center or dealing with the frustration of outsourcing to a foreign company, we address all your call center needs. From right here in the United States, we can work as the voice of your business and deliver a wide range of personalized call center solutions.

An Answering Services That Saves You Money

Our Charleston telephone answering service is an affordable alternative to handling your calls internally. Hiring personnel to cover your telephone answering needs means paying for idle time and managing employees’ headaches. At CMS, we handle all personnel management and only bill you for the time you need.

Personalized to Meet Your Needs

Our Charleston call center solutions are all made-to-order, designed to coordinate with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, utilizing software developed to execute your business processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer service department.

Featured Call Answering Service Solutions

Customer Service Outsourcing

Providing excellent customer service can be expensive. Instead of spending your budget on equipment and staffing, why not utilize our customer service call center? By outsourcing a portion of your call volume to our customer service professionals, you can provide your customers with the level of service they demand without making drastic capital expenditures.

Charleston Medical Answering Service

Serving every medical specialty and healthcare organization of all sizes – from solo physician practices to large, multi-office medical groups – our medical answering service provides friendly receptionists to filter and relay calls based on urgency. Available 24-7, you can utilize our medical answering service after hours, during the day, or whenever your office needs coverage.

Small Business Answering Service in Charleston, WV

Our Charleston business answering service is friendly and flexible, made for small companies looking to have their phone calls answered professionally. Small businesses can’t always afford to hire employees or dedicated receptionists; with our answering service, they don’t have to.

After-Hours Answering Service

You’re great at what you do, but who answers the phone when the office is closed?

Finding someone to answer the phone after hours can be challenging and expensive. If you don’t have an answering service, your calls may go unanswered or, worse – to voicemail. This can lead to unhappy customers and lost business. After-hours virtual receptionist services from CMS give you the professional call coverage you need after hours. Our system can handle each call according to your requirements and forward messages via email or text. Our agents can answer these questions, schedule new appointments, and more – all while professionally representing your company.

Virtual Receptionist 

Our live virtual receptionists take incoming calls and respond to inquiries as if they were in your office, as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees you and your employees to work on critical tasks crucial to your company’s success and bottom line without worrying about addressing your routine calls or customer service inquiries.

Learn More Today

Continental Message Solution, Inc. is a leading domestic call center serving thousands of clients in various industries. We understand how vital customer service is to our clients, and we treat their callers like our own. Coupled with a problem-solving approach, our commitment to quality sets us apart from our competition.

For more information on the telephone answering services and call center solutions we provide in the Charleston, West Virginia area, please get in touch with us online or call a representative at 1-800-369-8908 for a no-obligation quote.

If you’re from Big Chimney, Coal Fork, Creed, Davis Creek, Dunbar, Green Valley, Institute, Jefferson, Malden, South Charleston, South Park, St. Albans, or any other city near Charleston, West Virginia, you’ve found the right site for professional contact center solutions.