Incorporated in 1967, and located in downtown Columbus, CMS provides services worldwide and has seen growth of over 400% in the last 8 years alone.The simplest way to define our organization is to say that we offer outsourced call center services. Our call center services including customer service, emergency service, ethics and compliance hotlines, order processing, attendance hotlines, IVR, and much more. All of our services are inbound, and we don’t offer any telemarketing, collections, or cold-calling services.
To be successful, a company must have strong customer service. We are customer service experts and provide organizations with 24/7 customer support services at a fraction of the cost of maintaining internal staffing to perform the same processes. Organizations utilize our services to increase sales, increase customer satisfaction, focus their personnel, and decrease client attrition. We offer great value to any size business in any industry.
We have the great honor and privilege to represent over 2000 organizations worldwide including Volvo, Kraft, Kellogg, Milwaukee Tools, Jack Daniels, & Kroger. Our clients range from 1-employee start-ups to Fortune 100 organizations.These organization have the confidence and belief in CMS to trust us with their most valuable asset; their customers. We take this privilege seriously and only hire the best people, invest in the best technologies, and offer high impact cost-affordable solutions. Our services are designed to help businesses startup, help small businesses compete, and allow businesses to be competitive. Any organization to be successful must have strong customer service and cannot afford to miss an opportunity to land their next great client.
The calls you process will vary daily. You’ll be trained to represent every client of CMS and calls are assigned to the next available CSR. No two days at CMS are ever the same. On one call you may assist a patient with cancer that is reacting poorly to chemotherapy and on the next call you may assist a customer of an IT company that is having a technical issue. Every call you process provides you with a chance to make a positive impact on the callers and our clients.
We are seeking self-motivated, professional, adaptable and personable with good attendance that are able type at least 45 AWPM. Strong written and verbal communication skills are a must. We require employees to work at least one weekend day and some holidays.
From Our Team
Since I’ve started working at CMS I have grown not only as a person but as an employee. When the company started the Employee of the Month program, I was the first recipient. I am proud to work here. I appreciate working for a company that respects, acknowledges, and rewards my hard work and dedication. Going forward I know that I can only get better and that CMS will provide a path for me to do so.
Rockelle L., Customer Service
Why Should I Work for CMS?
Feel Great. You will help businesses and people on a daily basis. We make businesses better. We help businesses compete. We create opportunities. We provide valuable services for clients and their customers.
Knowledge. You will learn more working at CMS about various industries, business processes, and customer service then from any other job. You will work for a diverse range of organizations performing a number of different functions. You’ll understand business needs and customer service at a level you never would have previously believed.
Opportunity. CMS promotes almost entirely from within. Over 95% of our departmental and managerial staff started out as a CSR and earned a higher position. Your contributions are recognized. Individuals have earned promotions in less than 3 months. If you perform well you will succeed.
Peace of Mind. Perform well and you’ll never have to worry about your job. In our 47 years in business we’ve never had a single layoff.
Flexibility. Being open 24/7 and providing remote work opportunities means we can work with most schedules. Our needs vary and we will compare your schedule needs to our staffing needs and find a good fit. Once you are fully trained you are able to work from home.
Compensation. We offer a competitive starting wage, performance incentives, paid time off, annual performance increases, and health and dental benefits.
From Our Team
After joining CMS almost 8 years ago as an inbound customer service representative, my supervisors and managers identified my proficiency with technology and set me on a track within the company to become more involved. Over the course of my career at CMS, I have held roles as a supervisor, account programmer, network administrator, and my current role as Senior IT Manager. Along the way, I have been coached in supervisory and management techniques as well as received training and hands-on learning experience for the latest technologies available in the market. CMS has enabled and supported my professional growth in ways that no other company has been able to offer.
Patrick L., Senior IT Manager
If you feel that you would be successful and we are the right organization for you after reviewing the information below, please apply below. We look forward to the opportunity to work with you!