Over 65 percent of people have higher expectations for customer service today than just three years ago—and it shows. Just 10 percent find customer service convenient. Despite this, 83 percent of consumers rank good customer service as the most essential factor besides price when deciding what to purchase. In short, if you can do what your competitors aren't doing and meet
Managing phone calls can be daunting for a small business owner. Your phone constantly rings, taking time away from other essential duties. What's more, missing calls can result in lost revenue. This is where call centers or answering services come into play. But do you really need one? This article will help you determine
Is your organization struggling with employee absenteeism? Here’s how you can cut down on worker absenteeism and improve the efficiency of your business operation by using an employee call-out line. Employee Absenteeism: Is It a Problem in Your Business? If you own or manage a business anywhere in the US, chances are employee absenteeism is
Are you the owner of a startup business trying to stay organized? Do you run a small office and want to maximize profits by keeping overhead down? Hiring a virtual receptionist is a perfect solution. Here’s what you need to know about this growing trend with businesses of all sizes
Running a dental practice can be demanding, and staying on top of patient communication can be challenging. That's where a dental answering service comes in. A dental office answering service can help to improve patient satisfaction, increase efficiency, reduce costs, and provide better emergency call handling. This blog post will examine why and how your
To create a successful customer satisfaction survey, you must ask the right questions. But what are the right questions? To help you get started, we’ve compiled a list of 21 examples of effective customer satisfaction survey questions.
Businesses strive to deliver top-notch customer service, which can be difficult when customer needs arise outside regular business hours. That's where an after-hours answering service comes in - a service that allows customers to reach a live person when the office is closed. After-hours answering services offer a way for businesses to maintain excellent
Are you looking for a way to improve your business's customer service? Do you want to be able to answer phone calls from customers in a more timely and professional manner? An answering service could be just what you need! Many types of answering services are available, each with its benefits. In this blog
When it comes to finding the best medical call answering service for your business, there are several important factors to consider. An excellent answering service will deliver superior customer service (both to you and your callers), have exceptional attention to detail, and ensure that your company is protecting your client’s privacy by
Whether you’re an HVAC technician, electrician, or general contractor, customer service matters to your bottom line. This free training guide is designed to help field service technicians, contractors, and home services businesses better understand the art of customer service while providing actionable tips you can put to use today. Part 1: Why is Customer
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“We’ve tried many other answering services in our 17 years of business but they are by far the best.” – Penny Luker
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