What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
Every employer knows the confusion that can come with unexpected absences. When the absentee reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. Accidents, illnesses, and other emergencies can happen at any time. Employees cannot always notify their shift supervisor, manager, scheduler, and HR
This will not come as news to anyone in Management or HR, but employee attendance has become one of the greatest challenges to modern businesses. Not only does poor employee attendance crush your productivity, but it can also result in costly unemployment claims and grievances. The government and unions always give the benefit of the
Save Your Business While Protecting Your Staff by Proactively Screening Employees to Combat the Pandemic and Avoid Business Disruptions
Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact
CMS Announces COVID-19 Answering Service Discount Programs for Small Businesses, Medical Companies, & Essential Businesses
A leading U.S. based provider of live answering services, automated IVR solutions, and custom software solutions, CMS, is announcing two new programs designed to assist small businesses, healthcare companies, and essential businesses during the COVID-19 crisis.
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide
Lawsuits are the very real boogie men of the business world. Over the past decade, companies faced with employee lawsuits paid an average of $40,000 for out-of-court settlements and $45,000 when cases went to trial. And, when employees have better cases than their employers, that figure can increase exponentially. Currently, hourly workplace absenteeism in America
The #metoo movement has opened the world’s eyes to harassment in the workplace. Daily we are seeing new stories about celebrities and famous personalities that are being accused of harassment. Many of these stories are being taken directly to media because the victim did not have a method to safely report harassment without fear of
There is little that can hurt a company’s reputation and success quite like unethical behavior. Even the best companies can struggle from a lapse of business ethics that, when left unreported and unsolved, can cause disaster for even the most successful of corporations.