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Columbus Call Center Hears Impact of COVID-19 First Hand

Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact

How to Set Up an Answering Service for Your Medical Practice

When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide

6 Reasons Why Your Business Needs An Attendance Tracking Hotline

Lawsuits are the very real boogie men of the business world. Over the past decade, companies faced with employee lawsuits paid an average of $40,000 for out-of-court settlements and $45,000 when cases went to trial. And, when employees have better cases than their employers, that figure can increase exponentially. Currently, hourly workplace absenteeism in America

9 Reasons Every Physician Needs a Medical Answering Service

You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for their medical emergencies and questions. You take the calls you can and the rest go to voicemail, waiting until a

Is Your Medical Answering Service HIPAA Compliant? Find Out Now

Quality patient care is necessary for your healthcare practice to stand out from the rest. Your patients move at a very fast pace and are very tech-friendly, which means they expect the same from their healthcare provider. A professional medical answering service is one way you can give your patients the care they may need