Occasionally employees miss work. They get sick; an emergency arises; they just need a day off — for whatever reason, they won’t be at work that day.
Your practice needs to offer superior customer service and frictionless care to succeed. Luckily, there are many things you can improve to maximize patient satisfaction. Examining communication channels like phone calls and automated notifications is a great place to start.
Sometimes employees have to (or decide to) miss work. When that happens, the natural and responsible thing for them to do is notify their employer. But the who, what, when, and why of that notification aren’t always well defined, leading to problems.
Choosing an answering service is an important decision for a business with a high volume of calls. You want to get it right. Since the team would be handling direct communication with your customers, they must be professional, empathetic, and have a good knowledge of how your business works. In this detailed guide, we’ve looked
Source: Page Up One-off employee absences in the workplace are inevitable and aren’t necessarily a problem. However, when employees fail to keep to your organization's work schedule, you need to address this. That’s where an employee attendance policy comes into play. A detailed and well-researched employee attendance document keeps your business running smoothly. It helps
Your ethics hotline will only be effective if employees and other stakeholders know about it and feel comfortable reporting misconduct.
A common complaint we hear from healthcare organizations is that their medical answering service fails to follow instructions and that these mistakes are negatively impacting their practice. This brief guide will outline three ways to reduce errors, mistakes, and other issues that may arise when working with your medical answering service. 1. Double check instructions
Image Source: Top Resume These days, customers do not have time to wait or waste. When a customer calls, they want their inquiries or issues resolved as soon as possible. Many times, it’s nearly impossible to keep up with high call volumes without some help, and that’s where IVR software comes in.
Employee attendance issues are not going away. Businesses often cite employee absenteeism as one of their most significant challenges.
If you don’t have many employees, handling absences is likely pretty straightforward. It’s an inconvenience, to be sure, and excessive absenteeism can have a staggering cost, but the administrative side of managing call-offs is simple in that you only have to keep track of who, what, and when.