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When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide
Lawsuits are the very real boogie men of the business world. Over the past decade, companies faced with employee lawsuits paid an average of $40,000 for out-of-court settlements and $45,000 when cases went to trial. And, when employees have better cases than their employers, that figure can increase exponentially. Currently, hourly workplace absenteeism in America
The #metoo movement has opened the world’s eyes to harassment in the workplace. Daily we are seeing new stories about celebrities and famous personalities that are being accused of harassment. Many of these stories are being taken directly to media because the victim did not have a method to safely report harassment without fear of
There is little that can hurt a company’s reputation and success quite like unethical behavior. Even the best companies can struggle from a lapse of business ethics that, when left unreported and unsolved, can cause disaster for even the most successful of corporations.
You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for their medical emergencies and questions. You take the calls you can and the rest go to voicemail, waiting until a
To better serve our growing global client base, Continental Message Solution (CMS) is thrilled to announce the opening of our new call center facility in Las Vegas, Nevada.
This will not come as news to anyone in Management or HR, but employee attendance has become one of the greatest challenges to modern businesses. Not only does poor employee attendance crush your productivity, but it can also result in costly unemployment claims and grievances. The government and unions always give the benefit of the
Quality patient care is necessary for your healthcare practice to stand out from the rest. Your patients move at a very fast pace and are very tech-friendly, which means they expect the same from their healthcare provider. A professional medical answering service is one way you can give your patients the care they may need
As a company institutionalizes virtual teams, it opens the door to new possibilities, including operational efficiencies that translate to dollars saved, and knowledge transfer that converts to competitive advantage. But benefits can be accompanied by new challenges that introduce new costs. In the case of virtual teams, these challenges include the lack of managers adept
Most small businesses disregard security as a critical IT factor until they get hacked or have a major security breach. It's understandable -- security is expensive and SMBs don't have the unlimited budgets of larger corporations. That doesn't mean you should skimp on your data protection during your business' infancy. The alternative is a loss