The Best Medical Call Answering Services of 2022

When it comes to finding the best medical call answering service for your business, there are several important factors to consider. An excellent answering service will deliver superior customer service (both to you and your callers), have exceptional attention to detail, and ensure that your company is protecting your client’s privacy by staying in compliance

August 5, 2022|

Essential Guide to Ethics Hotlines: Best Practices, Benefits, and Policies

Introduction Organizations are under continual pressure to adopt and maintain ethical practices. Stakeholders, including shareholders and customers, expect companies to behave ethically; when they don't, they are quick to voice their displeasure. In addition, the rise of social media has made it easier for people to share information about unethical behavior, putting pressure on companies

What is a Whistleblower Hotline?

When it comes to safeguarding against fraud, waste, and abuse in the workplace, whistleblower hotlines play a critical role. A hotline provides employees with a confidential way to report suspected wrongdoing and can be an essential part of an organization's compliance program. When used effectively, whistleblower hotlines can be an invaluable asset for organizations. Here's

April 29, 2022|Tags: , , , , , |

How Much Does a Medical Answering Service Cost? 2022 Pricing Guide

Whether you're a physician, dentist, or medical practice manager, you likely face daily challenges in running your office. These challenges include providing adequate and timely medical care to your patients while managing appointment scheduling, incoming calls, and on-call coordination. It can be challenging to dedicate your attention entirely to your patients. You could hire an

April 26, 2022|

What is an Employee Call-Off Hotline?

Every employer knows the confusion that can come with unexpected absences. When the absence reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. That is where employee call-off hotlines come in. What is an Employee Call-Off Hotline? An employee call-off hotline is a dedicated

April 21, 2022|Tags: , , , , , |

Anonymous vs. Confidential Reporting: What’s the Difference?

When it comes to ethics reporting and whistleblowing, there is sometimes confusion about the difference between confidential and anonymous reporting. Because both allow individuals to report misconduct without fear of reprisal, they are often used interchangeably, but there are critical differences between the two. Confidentiality refers to keeping information private between two parties, while anonymity

FMLA Call-in Procedures: What Employers Need to Know

Important Elements of Your FMLA Attendance Policy for Employees Calling Off Work The regulations contained in the Family and Medical Leave Act (FMLA) are complex. Unless you understand FMLA, you can find yourself in violation of the Act.  Employer costs for FMLA violations can range from modest fines to crippling legal expenditures. The key is

March 17, 2022|Tags: , , , |