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How to Set Up an Answering Service for Your Medical Practice

When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide

9 Reasons Every Physician Needs a Medical Answering Service

You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for their medical emergencies and questions. You take the calls you can and the rest go to voicemail, waiting until a

Is Your Medical Answering Service HIPAA Compliant? Find Out Now

Quality patient care is necessary for your healthcare practice to stand out from the rest. Your patients move at a very fast pace and are very tech-friendly, which means they expect the same from their healthcare provider. A professional medical answering service is one way you can give your patients the care they may need

Make Your Systems HIPAA Compliant by Addressing these Four Areas

IT administrators who work for companies that store private patient information must make systems HIPAA compliant. HIPAA compliance is one of the main security standards for the healthcare industry. The goal is to protect patient information and ensure that technology follows best practices to secure claims, billing, and patient records. Here are the four main

Ethics Policies vs. Whistleblower Policies – What’s the Difference?

Many companies and organizations have a code of ethics and best practices. However, these policies are useless unless you have a meaningful way to handle violations. This means in addition to a code of ethics and best practices, your company should also have in place a whistleblower policy for reporting violations.  While there are similarities

What is a Whistleblower Compliance Hotline?

Continental Message Solution’s Whistleblower Compliance Hotline Service, also referred to as a Fraud and Ethics Hotline, is a third-party incident reporting solution. The hotline functions as a safe, anonymous means for employees and stakeholders to file complaints and report suspicious activity. Does My Company Need a Whistleblower Compliance Hotline? The Sarbanes-Oxley (SOX) act requires all

Sarbanes-Oxley Whistleblower Compliance Provisions

In 2002 the Sarbanes-Oxley act (SOX) was signed into law. In a response to multiple accounting scandals in the early 2000’s, like those at Enron and WorldCom, SOX was implemented to protect investors by creating new or enhanced standards for public company boards, management and public accounting firms. SOX consists of eleven titles and within