Industry Specific Resources

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How to Set Up an Answering Service for Your Medical Practice

When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide

9 Reasons Every Physician Needs a Medical Answering Service

You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for their medical emergencies and questions. You take the calls you can and the rest go to voicemail, waiting until a

Is Your Medical Answering Service HIPAA Compliant? Find Out Now

Quality patient care is necessary for your healthcare practice to stand out from the rest. Your patients move at a very fast pace and are very tech-friendly, which means they expect the same from their healthcare provider. A professional medical answering service is one way you can give your patients the care they may need

Make Your Systems HIPAA Compliant by Addressing these Four Areas

IT administrators who work for companies that store private patient information must make systems HIPAA compliant. HIPAA compliance is one of the main security standards for the healthcare industry. The goal is to protect patient information and ensure that technology follows best practices to secure claims, billing, and patient records. Here are the four main

Real Estate Investor Answering Service Case Study

CMS implemented a professional answering service and lead processing center for a Northeast real estate investor that helped him expand his operation. The Problem Scott was preparing to take his real estate investment business to the next level. His website was recently completed and his lead generation efforts were in place. Under the guidance of

Benefits of Real Estate Call Center Outsourcing from CMS

Curious about everything you gain by outsourcing your call volume to a real estate call center service provider like CMS? This page highlights the key benefits that make our real estate services valuable to professionals nationwide. Provide professional customer service When you partner with CMS, you gain access to your very own customer service department. In

Real Estate CRM Integration Overview

With CRM integration from CMS, your real estate CRM is connected directly to our call center, allowing leads to flow seamlessly from our system to yours. By automatically uploading real estate leads to your CRM, you can avoid the task of manually inputting data collected by our agents. This not only saves you time, but

Sample Real Estate Investor Call Center Scripting

Below is our standard inbound call script for real estate investment accounts. All of our real estate investor call center scripting is 100% customizable, so this script is merely used as a starting point. Investors have the option to modify the script as necessary to meet their needs. Answering Phrase/Introduction The answering phrase is what

Case Study: 24-7 Answering Service for Residential Property Management

Looking for a cost effective way to provide 24 hour availability, a residential property management company turned to CMS. Client Overview West Coast based company providing full-service property management services to residential property owners. Services include advertising, tenant screening, inspections, rent collection, property repairs, and financial services. The Problem Offering a 24 hour hotline for tenants

Example of Property Management Maintenance On-Call Rotation

This is an example of a property management company’s maintenance on-call rotation. At CMS, a rotation like this is used for property maintenance emergencies or other after-hours situations that require maintenance attention. What constitutes an emergency or urgent maintenance issue is up to the property management company.When we encounter an issue that our client considers