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What is a Whistleblower Compliance Hotline?

Continental Message Solution’s Whistleblower Compliance Hotline Service, also referred to as a Fraud and Ethics Hotline, is a third-party incident reporting solution. The hotline functions as a safe, anonymous means for employees and stakeholders to file complaints and report suspicious activity. Does My Company Need a Whistleblower Compliance Hotline? The Sarbanes-Oxley (SOX) act requires all

Real Estate Investor Answering Service Case Study

CMS implemented a professional answering service and lead processing center for a Northeast real estate investor that helped him expand his operation. The Problem Scott was preparing to take his real estate investment business to the next level. His website was recently completed and his lead generation efforts were in place. Under the guidance of

Benefits of Real Estate Call Center Outsourcing from CMS

Curious about everything you gain by outsourcing your call volume to a real estate call center service provider like CMS? This page highlights the key benefits that make our real estate services valuable to professionals nationwide. Provide professional customer service When you partner with CMS, you gain access to your very own customer service department. In

Real Estate CRM Integration Overview

With CRM integration from CMS, your real estate CRM is connected directly to our call center, allowing leads to flow seamlessly from our system to yours. By automatically uploading real estate leads to your CRM, you can avoid the task of manually inputting data collected by our agents. This not only saves you time, but

Sample Real Estate Investor Call Center Scripting

Below is our standard inbound call script for real estate investment accounts. All of our real estate investor call center scripting is 100% customizable, so this script is merely used as a starting point. Investors have the option to modify the script as necessary to meet their needs. Answering Phrase/Introduction The answering phrase is what

Where will my calls be handled?

CMS has one call center located in downtown Columbus, Ohio. The majority of calls are handled at that facility. We do provide work at home opportunities for our employees, so a portion of our calls are handled remotely. However, none of our call volume is outsourced to another company and all calls are handled in

Are there any setup fees?

Yes. There is a one-time setup fee for programming your account. Since the needs of our clients vary greatly, we are unable to provide a quotation for setup until the complexity and functionality of the account is determined. Most standard accounts are completed in under two hours with setup costs between $80-100.

Can I use my own scripting and message delivery procedures?

Yes. All of our call center and answering service accounts are 100% customizable. Below are some standard elements that can be personalized: The way we greet callers The specific information we gather (which can vary depending on the nature of the call) The processes we follow to resolve specific issues (e.g. completing an order via