Founded in 1967, Continental Message Solution is one of the nation’s leading providers of call center and telephone answering services. CMS offers customized solutions built around specific business needs utilizing state-of-the-art call center technology, custom software development & integration, top rate personnel and interactive voice response.
For more details on the industries we serve and communication services we provide, please explore the tabs below:
Continental Message Solution serves thousands of clients in a multitude of industries worldwide. From medical office answering services to large manufacturing call-off lines, CMS has the technology and experience needed to develop your communication solutions.
If you’re thinking about setting up a call center or live telephone answering service for your Columbus area business, please contact us anytime online or call a representative at 1-800-369-8908.
If you’re from Delaware, Dublin, Hilliard, Lancaster, New Albany, Pickerington, Powell, Upper Arlington, Westerville, Worthington or any other city near Columbus, Ohio, you’ve found the right place for premier call center solutions.
Columbus call center experience
We have over 40 years of call center and live answering experience with various industries and organizations of all sizes. This experience gives us the flexibility to design an account that works for you. Agents answer the phones following your specific instructions. This ensures calls are handled the way you want, as if you’re answering the phone directly. CMS is not just the answering service, but an extension of your business.
Overflow Columbus call center
Overflow Columbus call center services from CMS provides your organization with assistance during periods of high call volume. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases your customer satisfaction and reduces the stress placed on your existing office staff. With our overflow call center open 24 hours a day, 365 days a year, we’re guaranteed to be available whenever you need us.
After hours Columbus call center
Businesses with after hours accessibility are the market leaders in the service industry. Our after hours Columbus call center will allow your business to be available 24 hours, increasing your potential for high profits. Every business can use an after hours call center to allow more flexibility in their business hours to meet client or customer needs.
For more information on our Ohio call center answering services and a no obligation quote, contact CMS anytime online or call 800.369.8908. To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.