The average HVAC customer doesn’t know much about heating and air conditioning repair. They don’t understand thermostat malfunctions. They don’t know much about fan blades. They can’t tell the difference between blower wheels and compressor valves.
They also don’t know how to tell the talent of one HVAC company from another.
What they do know is customer service. That’s why it is so important to be there for them when they call, able to answer their questions and respond as fast as possible. Continental Message Solution (CMS) is a custom HVAC answering service in Columbus, Ohio that will make sure you are able to offer excellent customer service for 100% of your calls, all from our trained call center staff.
HVAC Call Center Services from CMS
With 24 hour service, 365 days a year, CMS is there to handle all of your service calls. With our affordable costs and round the clock service, our services allow you to focus on your business, and avoid the expenses necessary to hire 24 hour dispatching staff.
Our team provides the HVAC call center support for all of your potential needs, including:
- HVAC Answering Service – We’ll make sure you never miss a service call and have a customer satisfaction specialist answering any complaints.
- HVAC Appointment Scheduling and Technician Dispatching – We can work with your scheduling software to make sure each customer has the help they need.
- HVAC Virtual Receptionist Services – Let us be your affordable, on call receptionist whenever you need us. Save money and stay more organized.
As a business owner, taking each call means constant interruption. Yet hiring enough staff to handle phone calls all throughout the day is not realistic either. CMS ensures that you have a Columbus HVAC answering service ready to take on the job.
Call Our US Based Team Today
All of our call center staff are based right here in the United States, and all of them are highly trained at providing quality customer service in the HVAC industry. For more information about any of our services, or to discuss our low cost rates, please call us today at (800) 369-8908 or request our pricing guide.