Simplified Employee Absence Reporting by Phone and Text
Empower your workforce with our comprehensive attendance management system: from traditional call-offs to IVR, text, app, and web reporting. Enjoy seamless absence reporting in over 150 languages, paired with automated tracking and advanced management tools.
Employee Attendance Hotline & Absence Tracking Used by 260,000+ Employees
Simplify Your Attendance Tracking with Unmatched Features
Are you frustrated with your current employee call-off process?
Your HR team spends half of their day keeping up with employee callouts
Struggle to keep good records and documentation around employee absences
Seems like every department is handling employee call-outs differently
No insights or oversight on employee-specific and company absence data
Experiencing stoppages and operation interruptions due to employee absence
Employee absences aren’t getting communicated to the proper people
An employee call-off line that captures every absence
An employee call-off hotline works by providing a dedicated telephone number and online application that your employees use to report deviations from their work schedule.
This system can utilize live operators or be fully automated and is configured to collect pertinent information on each call, including the employee name, shift, infraction, reason, and any additional details you desire.
Dedicated 24/7 Call-Off Hotline Number
Multi-Channel System Allows Employees to Log Absences by Call, Text, or Web
Calls Recorded and Time-Stamped
Customizable Call Flow — Collect All Pertinent Information with Consistency
Confirmation Numbers Provided for Clear Tracking and Recognition of a Successful Absence Report
Drastically reduce the time spent tracking employee call outs
It’s important to know when employees are arriving late or calling off work and why. When an employee is absent, it doesn’t just affect that individual. It affects the entire company.
An Employee Call-Off Hotline helps you track and stay on top of everything, from real-time call-offs to historical data by employee, department, location, and more.
Track Call-Offs by Individual Employees, Locations, and Departments
Historical Call Reports & Metrics
Online Dashboard with Reports by Infraction, Department, Reason, Day of Week, and More
Track Reasons for Call-Offs, Type of Infraction, Shift Date/Time, and More
Trend Analysis and Forecasting Daily Absence Rates
Export Capabilities (Dashboard Data Exports into PDF and Excel)
Streamline and automate absence management tasks
How much does employee attendance management cost your organization? Between recording and tracking absences, filling missed shifts, enforcing policies, and organizing data for compliance and reporting purposes — the costs can be staggering.
Employee call-off systems from CMS drastically reduce the time necessary to maintain your attendance policies. Our hotlines help eliminate data entry by automatically logging absences and generating routine notifications such as warning letters and other policy notices. We can even help you visualize patterns of abuse and analyze trends to spot areas in need of attention.
Eliminate Manual Data Entry – We Capture Everything
Automated Warnings and Point Tracking
Attendance Policy Enforcement (e.g., Notifications to Employees Reminding them of Policy Obligations Relative to their Call-Offs)
Remove time-consuming error-prone tasks and allow your personnel to focus on core responsibilities.
Simplify and Standardize Your Call-in Process
Your employees can reach a live operator to assist them with every call-off at any time of day. There is never a question of who they need to call or speak with. It will always be the same number.
Know and Respond Faster
Many supervisors and managers are busy with their daily tasks and cannot take every phone call.
With a centralized attendance hotline, CMS can instantly inform any personnel or department of each call-off or reported tardy, including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work that day. This helps prevent any possible downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.
The costs associated with employee absenteeism, partial-shift absences, and misuse of organization-specific and federal leave policies are substantial. With the increased risk of employment disputes, lost productivity, drain on HR resources, and compliance concerns — the cost of inadequate attendance management can be staggering.
From the direct financial costs to the impact on productivity and overall performance, organizations without a centralized system for tracking employee attendance stand to lose.
Data from Kaiser Permanente reveals that employee absences, and the resultant loss in productivity, costs the average U.S. business roughly $1,685 per employee annually, an estimated 225.8 billion lost each year– about 60% of the total cost of worker illness.
Don’t Set Your Company Up for an Employment Dispute
The CMS employee call-off line allows your organization to track and record each employee call-off through one central location. Every call is recorded, time-stamped, databased, and issued a call-off number as each employee reports off, ensuring an accurate record of each call. These reports are completely customizable and can include any information that you require.
Avoid Work Stoppage and Keep Your Operation Moving
Just one employee calling off can cause a work stoppage or dangerous working conditions for a whole department or production line. Organizations can face substantial losses as a result of employee absenteeism, partial-shift absences, and the misuse of leave policies and allowances. An employee attendance system helps minimize lost productivity by immediately surfacing attendance changes that may impact production.
Work Assignment, Backfill, and Shift Fill
Our call-off system offers your organization the feature of delegating work assignments to temporary employees or those who work on different projects. Instead of interrupting your employees’ work, conveniently have them call in to find their work assignment. Our system can also assist with automatically initiating backfilling processes to replace absent workers as quickly as possible.
All-in-One Solution for Handling Call Ins
Our platform includes all the functionality and features you need to manage the employee call-off and attendance tracking function at your organization.
Our Employee Attendance Solutions start with a secure, 24/7 employee call-off hotline that enables organizations to acknowledge, document, and respond to absences, time-off requests, and family or medical leave (FMLA).
Keeping track of employee attendance is a key part of employee management and human resources. Attendance tracking ensures every detail of a company’s attendance is automatically recorded and available for reporting.
Managing employee absences is critical to making sure a business can operate efficiently. Workplaces with lower rates of absences tend to be more productive and have higher employee morale, and successfully covering for absent employees helps reduce downtime.
Automated Attendance System
Traditionally, attendance information has been taken manually: writing it on pieces of paper that can easily be lost, or tediously entering it on a spreadsheet where errors are more likely to be made. An automated employee attendance system and call-off hotline eliminate these and other problems associated with manual systems.
Attendance reports put data at your fingertips without manual data entry. For example, see which employees are consistently absent, which departments or managers experience the most significant number of attendance issues, and more.
With CMS, you can ditch complicated attendance tracking spreadsheets once and for all. Instead, our call-off hotline will keep track of every attendance occurrence and automatically record the correct number of points based on your attendance policy.
Analyzing attendance data can help address current issues and ones that might show up in the future. Comparing past years to present metrics and extrapolating to predict future performance can also help plan and adjust workplace practices to improve outcomes.
Our automated shift callout system eliminates the need to have schedulers manually call replacements. Instead, employees can choose how they receive vacant shift notices — interactive voice calls, text messages, email, or a combination of the three — and have adequate time to respond to shift offers.
Integrate Your Existing Systems
We can integrate with the HR software you use daily to synchronize data, keep employee rosters up to date, and more.
More than an Employee Attendance Hotline
Our call-off service is a complete system for recording absences, monitoring call-offs, analyzing data, streamlining notifications, and delivering enhanced business process optimization. With our centralized attendance tracking system, absences reported through your call-off hotline can automatically trigger notifications and workflow processes, such as contacting shift replacements and updating the employee’s attendance record in your HRIS system. A web-based dashboard provides both managers and employees with an easy-to-use tool for monitoring attendance data.
Managing employee absences means accurately collecting and analyzing attendance data. Our comprehensive attendance tracking portal benefits both employers and employees by providing detailed historical data, robust reporting, and insights into performance issues.
Provides employees a way to easily monitor their attendance and frees up Supervisor’s time from answering questions regarding infractions.
Real-time access to employee attendance data including all call histories for the lifetime of the account, time-stamped records, and recordings of every call. Standard metrics also include comprehensive reports per employee, department, shift, and/or location.
Our system makes it possible to not only issue disciplinary documents and alerts but to also recognize employees for perfect attendance or improved attendance. This feature helps reward employees by showing that you appreciate and respect their positive attendance.
Personnel Specific Reports
All data is retained in our system from Day 1 and can be used to track personnel-specific metrics and create related reports. A complete history for each employee is available along with reports such as call-offs by day of the week and reasons to help recognize pattern abuse. Data is also exportable for unemployment compensation and grievance issues.
Workforce Attendance Analytics and Metrics
Within employee attendance data, there are often trends and insights that can be analyzed and reported. For example, daily infraction rates can help predict staffing needs. Attendance analytics and reporting from CMS can be used to spot pattern abuse, run employee or department-specific reports, defend against disputes, and more.
Complete Feature List
24/7 attendance hotline
Online employer dashboard
Online employee portal
Historical attendance data
Attendance reporting & analytics
Custom call metric reports
Department-specific processes, including shift, location, and reason for absence
An attendance hotline from CMS provides a single telephone number that employees can use to report absences or changes to their schedules. Our fully-featured employee attendance solutions include everything you need to streamline your absence intake process and reduce the cost of dealing with absenteeism.
A Dedicated Number for Handling Attendance Calls
Employees would always come to work in an ideal world, and companies would have contingency plans when they don’t.
However, everyone eventually faces illness, transportation problems, other circumstances that force them to miss work or alter their schedule. In those situations, employees need a reliable way to let employers know that they will be late or absent. In addition, they need the ability to let the employer right away, 24 hours a day, seven days a week.
Benefits of an Employee Attendance Hotline
An employee attendance hotline is the best way for employees to communicate with their employers about an unexpected absence or tardiness. It addresses several different problems, and benefits employees, employers, and HR professionals alike:
Employees – Employees no longer have to worry about remembering who in the chain of command to call or worry that their message will be lost or not given to the correct person. Speaking with a person who isn’t their supervisor or coworker can also put employees more at ease when explaining their absence, and with 24-hour access, they can call at any time.
Employers – Employers are informed of employee absences immediately, enabling them to find replacements and avoid work interruptions. Our automated shift fill system can even initiate processes to find shift coverage. Gone are the days of overall productivity suffering because the supervisor lost track of absent employees or failed to fill their position.
Human Resources – Having an employee call-off hotline makes HR’s job easier. Not only are all employees reporting their absences to one source, but our system handles the reporting, documentation, and notifications automatically. In addition, our online dashboard will keep track of the day and time employees call in, the reason, and other data points to help you identify trends.
Everyone in your company can benefit from an employee attendance hotline. It turns a disorganized, confusing series of miscommunications into a systematic, streamlined process.