Employee Call-Off Hotline

Say “goodbye” to time-consuming attendance management and reporting headaches. Say “hello” to our employee call-off line and automated attendance tracking solutions.

CMS is a leading provider of 24/7 employee call-off hotlines that help companies improve how they document, monitor, respond to, and report on employee absences and attendance.

  • Employee Call-In/Call-Out Service

  • 24/7 Hotline Availability
  • Live Operator or Automated

  • 100% Customizable
  • HRIS Software Integration
  • Location/Department/Shift Specific Processes
  • E-mail, Text, and Web Notifications
  • Online Dashboard w/ Tiered Access
  • Historical Call Reports and Metrics
  • Point Tracking
  • Automated Warnings
  • Access to Call Recordings

Start with a Free Demo

Learn more about our Employee Call-Off Line and Attendance Tracking System:

A Dedicated Call-Off Line For Employee Absence Intake  — Centralize Your Employee Attendance Tracking

An employee call-off hotline works by providing a dedicated telephone number that your employees use to report deviations from their work schedule.

This system can utilize live operators or be fully automated and is configured to collect pertinent information on each call, including the employee name, shift, infraction, reason, and any additional details you desire.

  • Dedicated 24/7 Call-Off Hotline Number

  • Calls Taken by Live Operators or Automated/IVR-Based System

  • Calls Recorded and Time-Stamped

  • Customizable, Standardized Scripting — Collect All Pertinent Information with Consistency

  • Confirmation Numbers Provided for Clear Tracking and Recognition of a Successful Absence Report

Call center agent taking calls for a doctor's office
Call center agent taking calls for a doctor's office

Employee Call-Off Metrics at Your Fingertips — Do More With Real-Time Notifications and Robust Reporting

It’s important to know when employees are arriving late or calling off work, and why. When an employee is absent, it doesn’t just affect that individual. It affects the entire company. An Employee Call-Off Hotline helps you track and stay on top of everything, from real-time call-offs to historical data by employee, department, location, and more.

  • Immediate/Real-time Notifications

  • Track Call-Offs by Individual Employee, Locations, and Departments

  • Historical Call Reports & Metrics

  • Access to Call Recordings

  • Online Dashboard with Reports by Infraction, Department, Reason, Day of Week, and More

  • Track Reasons for Call-Offs, Type of Infraction, Shift Date/Time, and More

  • Trend Analysis and Forecasting Daily Absence Rates

  • Export Capabilities (Dashboard Data Exports into PDF and Excel)

Save Time & Money by Eliminating Data Entry and Improving Attendance Policy Enforcement

How much does employee absence management cost your organization? Between recording and tracking absences, filling missed shifts, enforcing policies, and organizing data for compliance and reporting purposes — the costs can be staggering.

Employee call-off systems from CMS drastically reduce the time necessary to maintain your attendance policies. Our hotlines help eliminate data entry by automatically logging absences and generating routine notifications such as warning letters and other policy notices. We can even help you visualize patterns of abuse and analyze trends in order to spot areas in need of attention.

  • Eliminate Manual Data Entry – We Capture Everything

  • Automated Warnings and Point Tracking

  • Attendance Policy Enforcement (e.g., Notifications to Employees Reminding them of Policy Obligations Relative to their Call-Offs)

  • Automated Document Generation (e.g., Disciplinary Forms)

  • Visualize and Deter Pattern Abuse

Call center agent taking calls for a doctor's office
Call center agent taking calls for a doctor's office

Automate HR Tasks with Our Attendance Dashboard and Third-Party Integrations

An Employee Call-Off Hotline from CMS is more than just a phone number — it is a comprehensive suite of integrated tools and services designed to streamline employee attendance management.

From notifying the correct managers to automatically filling shifts, tracking employee points, and sending policy notifications, our call-off service has everything you need to monitor and manage employee attendance.

  • Email, Text, and Online Notifications

  • Online Portal for Employers and Employees

  • Integration with HRIS, Payroll, and Timekeeping Systems (Reduce Redundant Data Entry and Have Call-Off Data Automatically Pushed to Your Other Systems)

  • Automated Warnings and Point Tracking

  • Work Assignment and Automated Shift Backfill

  • Ability to Modify Daily Logs and Immediate Notices via Dashboard

Start with a Free Demo

View pricing, request a demo, or discuss your needs with a call center expert. We are here to help!
Get Started