Benefits of Working with a Call Answering Service
There are many benefits of working with a US-based live answering service like CMS, including:
- Delivering 24/7/365 support to be competitive.
- Reducing costs — customize solutions and pay only for the service you use.
- Improving customer satisfaction by providing timely responses and assistance.
- Increasing productivity by freeing time for you and your personnel to focus on other business-critical tasks.
- Receiving the right calls based on your specifications — no more time wasted on non-urgent calls that can be addressed during business hours.
A Call Center Partner that Gets Your Business
Today’s highly competitive business landscape requires owners to make strategic decisions to ensure their brand remains relevant for years to come.
Every business needs to provide a top-notch customer experience, especially in customer service, tech support, general inquiries, shipping, and sales.
People calling in want quick responses and efficient solutions. If your business doesn’t meet these needs, your customers can switch to your competitor.
However, you don’t need to lose customers even when working on a budget.
With CMS call answering services, you’ll benefit in the following ways:
Customized and Personalized Solutions
Working with CMS means having the professional representation you need to make a good impression on prospects and customers.
Whether you need help with 24/7 support, call dispatching, customer service, appointment scheduling, or everything at once, CMS can tailor a solution that fits your purpose and budget.
Consider CMS as an extension of your office where everything can be personalized, from the scripting and instructions we use to patch calls, take messages, and notify you of calls to the number of people representing your business through voice calls.
Useful Tools & Technology
Call analytics and web-based dashboards help you stay on top of everything happening with your calls. You can even use on-call scheduling software to manage your on-call schedule anytime.
We can also enable seamless integrations with your business software or your CRM, so you can perform tasks like call data management and analysis using your tools.
Trusted Company Since 1967
CMS has been around since 1967 — over five decades of industry experience and expertise.
It’s no wonder we’re one of the most respected answering services in the United States and have been providing thousands of companies with virtual answering services and more.
How much does an answering service cost?
At CMS, the total cost of the phone answering service a business chooses depends on the specific service and staff it needs. Ultimately, however, our clients only pay for the exact services delivered on their behalf.
Is your live answering service near me?
CMS has offices in Columbus, Ohio and Las Vegas, Nevada. However, this doesn’t mean our services are limited to these two areas. We can arrange for the phone answering services your company requires wherever you’re located in the United States.
What’s the difference between a phone answering service and call center?
In a live answering service, messages are taken and sent on behalf of a business by a third-party entity. Communication is also initiated by the customer.
A call center uses elaborate scripts to perform similar tasks, including qualifying leads, taking phone orders, and responding to frequently asked questions while also managing web chat and email. Call centers handle both incoming and outgoing calls.
How does a phone answering service work?
A phone answering service functions like an extension of your business. Whether you opt for after-hours or 24/7 call handling services or something else, the service provider works as your business representative, handling communication coursed through their services.
How do I set up an answering service?
If you’re in the market for a call answering service, you can contact CMS.
Once you’ve decided which phone answering service/s you want, we can set up everything for you.