Call center and live answering service capabilities
We never close. Whether you need us 24 hours a day, after hours, or on demand, our professional representatives are always available and ready to assist.
There is no more powerful business-builder than the human touch, because customers prefer talking to a person over a machine.
Agents undergo rigorous training to ensure only friendly, professionally trained voices greet your customers the way they should be greeted.
We’ll send messages and notifications via voice, email, text, page, fax, online messaging or through software integration.
Across town or around the world, CMS can help! Our partnership provides call center customer support for 208 different languages.
Call center technology
Each account includes our dashboard and on-call scheduling system. Manage messages, run reports, and easily schedule on-call personnel.
Our in-house software development team can integrate a variety of CRM systems, shopping carts, and other web applications directly into our call center workflow.
Automated technology expedites customers through processes that don’t require a live operator.
Manage your on-call schedule online and ensure we are always reaching the right personnel.
45 years of problem solving makes us the call center of choice for businesses seeking proven solutions to their customer service and communication needs.
From the way we answer your calls to the instructions we follow, every aspect of our service is configured to meet the demands of your business.
We never outsource calls overseas. When you work with CMS, your account is handled by highly trained, courteous agents based in the USA.
We bill by the minute enabling you to enjoy the advantages of 24/7/365 staffing at a fraction of the cost.