Access from Anywhere with a Custom Online Dashboard
Interact and Monitor from anywhere, at any time, and from any device.
Easy-to-use, intuitive online tools enable CMS clients to monitor and interact with their Call Center operations. Any time, from anywhere, and from any device. Our On-Call Scheduling software allows you to schedule staff, prioritize defined contact methods, and adjust on the fly as circumstances demand.
The Call Center Dashboard places call history, recordings, messages and other essential data at your fingertips. Enhanced reporting gives you a closer look at your call data and greater insight from daily, hourly, geographical and seasonal trends. Everything can be filtered to your preferences; call time, type of call, whatever best suits your requirements.
Take Control with CMS Call Center Software
- Leverage customer call data as never before – it’s a few keystrokes away.
- Update schedules, contact protocol and priority on-demand.
- Control communication effortlessly with a few Clicks.
- Customized reports provide fresh insight inside the numbers.
- Manage promotions chronologically and geographically to assess effectiveness.
- A web-enabled Call Center unleashes greater control and productivity.