Home Healthcare Call Center Services
Our years of experience working with home health care and hospice practices back up each of the services we offer:
Provider On-Call Scheduling: Our web-based on-call scheduling system ensures uninterrupted on-call coverage for your patients by your nursing staff. This fully customizable system allows real-time updates and changes by you to ensure that we always reach the correct staff member. This efficient system reduces managerial time, overstaffing, and frustration while keeping the connection between your nursing staff and patients seamless and professional.
Home Health Care Appointment Scheduling and Reminders: A good scheduling and reminder system ensure that your professionals are where they need to be and that patients are ready and available, saving you valuable time and expense. Whether you prefer a fully automated system or a personal touch, CMS will design a system that is right for you and your patients.
After-Hours Answering Service and Emergency Call Dispatching: CMS ensures that your agency is available to patients 24 hours a day, 365 days a year. Our professionals are sensitive to the needs of patients and their families and respond with the utmost patience, respect, and attention to protocols designed by you.
The customized CMS hospice emergency answering call plan includes details such as:
- How to gather the types of information that will best inform medical decisions
- When and how to direct next steps for the caller
- When to dispatch a member of your nursing staff
- Decision trees to cover any contingency
The CMS Difference
When your patients or customers call and reach our HIPAA-compliant home healthcare call center, they always speak with a caring, compassionate, professional operator whose training reflects the type of patient customer service that matters most to you.