Our telephone answering services help at-home healthcare companies deliver professional customer service 24 hours a day.
Learn more about our answering services for home health companies:
Home health agencies are busy, 24/7 enterprises responsible for tending to the healthcare needs of patients from the comfort of their home. Professionalism, compassion, and communication are paramount.
As a live answering service serving the needs of home healthcare agencies nationwide, CMS specializes in delivering call center solutions that help agencies maintain constant availability. Our call center agents field calls around the clock and coordinate communication between caregivers, schedulers, medical professionals, patients, and family members.
Our home healthcare answering service is staffed by highly trained call center agents who are experienced at handling the wide array of calls that you receive. Whether it’s an after hours staffing emergency, daytime overflow call, facility admission, lab results, or a routine office message — we can tailor our response and scripting to the exact situation and ensure all necessary information is collected.
Working with hundreds of home healthcare professionals nationwide, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and are customized for home health agencies of all shapes and sizes.
Custom Answering Services for Home Health Companies
We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.
Customer Service Solutions for Home Health Providers
Our years of experience working with home health care and hospice practices back up each of the services we offer:
Provider On-Call Scheduling: Our web-based, on-call scheduling system ensures uninterrupted on-call coverage for your patients by your nursing staff. This fully customizable system allows real-time updates and changes by you to ensure that we always reach the correct staff member. This efficient system reduces managerial time, over staffing and frustration while keeping the connection between your nursing staff and patients seamless and professional.
Home Health Care Appointment Scheduling and Reminders: A good scheduling and reminder system ensures that your professionals are where they need to be and that patients are ready and available, saving you valuable time and expense. Whether you prefer a fully automated system or a personal touch, CMS will design a system that is right for you and your patients.
After-Hours Answering Service and Emergency Call Dispatching: CMS ensures that your agency is available to patients 24 hours a day, 365 days a year. Our professionals are sensitive to the needs of patients and their families and respond with the utmost patience, respect and attention to protocols designed by you.
The customized CMS hospice emergency answering call plan includes details such as:
- How to gather the types of information that will best inform medical decisions
- When and how to direct next steps for the caller
- When to dispatch a member of your nursing staff
- Decision trees to cover any contingency
The CMS Difference
When your patients reach the fully HIPAA-compliant CMS center with a home health call, they talk to a native English-speaking, caring, compassionate and well-trained professional whose training reflects the type of patient customer service that matters most to you.
Hear what our customers have to say about our telephone answering services and home health call center solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.