Hospice Answering Services

Live hospice answering services from CMS help facilities remain connected and deliver compassionate, professional support 24 hours a day.

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Learn more about our answering services for hospice care:

24/7 Telephone Answering Services for Hospice Facilities & Caregivers

Hospice care is highly personal and requires a compassionate touch. As an organization that’s assisting patients and families during one of life’s most trying times, it is critical that you remain understanding, professional, and available.

Our answering services for hospice help you maintain 24 hour availability and ensure that there is always a sympathetic, professional voice available to field calls and handle them without error. At CMS, we have more than 50 years of experiencing handling sensitive healthcare calls and have a team of trained staff ready to answer live at any time of day or night. With CMS, your hospice facility will always be there for patients and their families, even after office hours.

As a live answering service serving the needs of hospice providers nationwide, CMS specializes in delivering call center solutions that help facilities maintain constant availability. Our call center agents field calls around the clock and coordinate communication between caregivers, schedulers, medical professionals, patients, and family members.

CMS works as an extension of your organization, offering seamless call center solutions that give your patients, their families, and other callers the same level of service they have come to expect from your office. Our solutions are 100% customized and tailored to your needs. We can handle after hours patient calls, daytime office calls, employee call-offs and scheduling changes, on-call emergencies and triage calls, and more.

By partnering with CMS for your hospice answering service needs, you can rest assured that your patients and their loved ones always find a caring, capable voice just a phone call away.

24/7 Hospice Answering Service

After hours, daytime overflow, around-the-clock — whenever you need us, we’re there.

Hospice On-call Scheduling

On-call scheduling software and escalation procedures for ensuring calls reach the right personnel.

100% HIPAA Compliant

Live operators and systems built around HIPAA privacy regulations.

Caring Live Operators

Sympathetic and highly trained personnel ensure every caller receives professional service.

Hospice Triage and Call Escalation

We can triage hospice calls 24/7 and process them based on the call type.

Custom Answering Services for Hospice Providers

We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.

Virtual Office Receptionist

Hospice virtual office receptionists help maintain a courteous telephone presence while freeing office employees to work on other tasks.

Appointment Scheduling

Give patients the ability to schedule and manage their appointments 24 hours a day. Our answering service integrates with numerous web-based calendar systems.

Emergency Answering Service

Be prepared for every emergency call. We can refer calls to the emergency room, patch patients to on-call staff, and facilitate urgent message dispatching.

After Hours Hospice Answering Service

Important calls don’t wait for office hours. Maintain availability with after-hours answering services and ensure you never miss a call.

Appointment Reminders

Reduce the cost of missed appointments and scheduling mistakes with patient and staff reminder calls.

Hospice Auto Attendant

Extend your staff, elevate patient engagement, and help ensure seamless communications with automated solutions from CMS.

Frequently Asked Questions

How much does a hospice answering service cost?

Our hospice answering services are priced based on usage. That means you only pay for the time you need, nothing more. Whether you’re a small office receiving a few phone calls per month or a multi-location facility fielding thousands of phone calls across hundreds of patients and caregivers, our pricing is flexible to meet your needs. To learn more and see our base pricing plans, click here.

Are your services HIPAA compliant?

Yes. All of our hospice call center services are 100% HIPAA compliant. We take privacy and security seriously.

What type of calls do you take for hospice facilities?

We are prepared to field every call that your home health agency receives, day or night, routine or urgent. Some of the common call types we field include:

General Intervention
Admission/Discharge
Routine Office Call
Visit Arrangement/Scheduling
Line/Tube Care
Medication Inquiry
Signs & Symptom Control
Death Report
Emotional Support
And more! Each type of call you receive can be accounted for in advance so that our agents are equipped with the information and protocols they need to handle every call successfully.

How does on-call dispatching work? Can we change on-call contacts?

We utilize an on-call scheduling system that enables you to manage your on-call schedule. That way, it’s always up to date and integrated with our call center. We follow the instructions that each on-call contact has on file. We can reach practitioners via secure text message, page, phone call — whichever contact method works best for them. We can also follow detailed escalation procedures to ensure we reach someone in the event our primary on-call or primary contact method was not successful. In short, we always have what we need to reach the right on-call staff member and do so quickly to ensure your patients, staff, and other callers hear back quickly.

Can I forward my existing office line to you?

Yes! This is the most common method used by hospice providers to send their calls to the answering service. This is accomplished using call forwarding features from your phone company.

Are you based in the United States?

Yes. We have two call center facilities in the United States, one in Columbus, Ohio and a second facility in Las Vegas, Nevada. All of our calls are handled in the USA.

Doctor Answering Service

Federally Qualified Health Centers (FQHC)

Medicare Plans

Chiropractor Answering Service

Dentist Answering Service

Home Health Answering Service

Hospice Answering Service

Veterinarian Answering Service

Customer Service Solutions for Hospice

Our years of experience working with hospice caregivers means we are equipped to serve all of your call center needs, including:

Hospice On-Call Scheduling & Triage Call Handling: Our web-based, on-call scheduling system ensures uninterrupted on-call coverage for your patients by your nursing staff. This fully customizable system allows real-time updates and changes by you to ensure that we always reach the correct staff member. This efficient system reduces managerial time, over staffing and frustration while keeping the connection between your nursing staff and patients seamless and professional.

Hospice Care Appointment Scheduling and Reminders: A good scheduling and reminder system ensures that your professionals are where they need to be and that patients are ready and available, saving you valuable time and expense. Whether you prefer a fully automated system or a personal touch, CMS will design a system that is right for you and your patients.

After-Hours Answering Service and Emergency Call Dispatching: CMS ensures that your agency is available to patients 24 hours a day, 365 days a year. Our professionals are sensitive to the needs of patients and their families and respond with the utmost patience, respect and attention to protocols designed by you.

The customized CMS hospice emergency answering call plan includes details such as:

How to gather the types of information that will best inform medical decisions
When and how to direct next steps for the caller
When to dispatch a member of your nursing staff
Decision trees to cover any contingency

The CMS Difference

When your callers reach the fully HIPAA-compliant CMS call center with a hospice call, they talk to a native English-speaking, caring, compassionate and well-trained professional whose training reflects the type of patient customer service that matters most to you.

Testimonials

Hear what our customers have to say about our telephone answering services and home health call center solutions.

We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.

Penny Luker