Live hospice answering services from CMS help facilities remain connected and deliver compassionate, professional support 24 hours a day.
Learn more about our answering services for hospice care:
Hospice care is highly personal and requires a compassionate touch. As an organization that’s assisting patients and families during one of life’s most trying times, it is critical that you remain understanding, professional, and available.
Our answering services for hospice help you maintain 24 hour availability and ensure that there is always a sympathetic, professional voice available to field calls and handle them without error. At CMS, we have more than 50 years of experiencing handling sensitive healthcare calls and have a team of trained staff ready to answer live at any time of day or night. With CMS, your hospice facility will always be there for patients and their families, even after office hours.
As a live answering service serving the needs of hospice providers nationwide, CMS specializes in delivering call center solutions that help facilities maintain constant availability. Our call center agents field calls around the clock and coordinate communication between caregivers, schedulers, medical professionals, patients, and family members.
CMS works as an extension of your organization, offering seamless call center solutions that give your patients, their families, and other callers the same level of service they have come to expect from your office. Our solutions are 100% customized and tailored to your needs. We can handle after hours patient calls, daytime office calls, employee call-offs and scheduling changes, on-call emergencies and triage calls, and more.
By partnering with CMS for your hospice answering service needs, you can rest assured that your patients and their loved ones always find a caring, capable voice just a phone call away.
Custom Answering Services for Hospice Providers
We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.
Customer Service Solutions for Hospice
Our years of experience working with hospice caregivers means we are equipped to serve all of your call center needs, including:
Hospice On-Call Scheduling & Triage Call Handling: Our web-based, on-call scheduling system ensures uninterrupted on-call coverage for your patients by your nursing staff. This fully customizable system allows real-time updates and changes by you to ensure that we always reach the correct staff member. This efficient system reduces managerial time, over staffing and frustration while keeping the connection between your nursing staff and patients seamless and professional.
Hospice Care Appointment Scheduling and Reminders: A good scheduling and reminder system ensures that your professionals are where they need to be and that patients are ready and available, saving you valuable time and expense. Whether you prefer a fully automated system or a personal touch, CMS will design a system that is right for you and your patients.
After-Hours Answering Service and Emergency Call Dispatching: CMS ensures that your agency is available to patients 24 hours a day, 365 days a year. Our professionals are sensitive to the needs of patients and their families and respond with the utmost patience, respect and attention to protocols designed by you.
The customized CMS hospice emergency answering call plan includes details such as:
- How to gather the types of information that will best inform medical decisions
- When and how to direct next steps for the caller
- When to dispatch a member of your nursing staff
- Decision trees to cover any contingency
The CMS Difference
When your callers reach the fully HIPAA-compliant CMS call center with a hospice call, they talk to a native English-speaking, caring, compassionate and well-trained professional whose training reflects the type of patient customer service that matters most to you.
Hear what our customers have to say about our telephone answering services and home health call center solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.