Hospice care is highly personal and requires a compassionate touch. As an organization that’s assisting patients and families during one of life’s most trying times, it is critical that you remain understanding, professional, and available.
Our answering services for hospice help you maintain 24 hour availability and ensure that there is always a sympathetic, professional voice available to field calls and handle them without error. At CMS, we have more than 50 years of experiencing handling sensitive healthcare calls and have a team of trained staff ready to answer live at any time of day or night. With CMS, your hospice facility will always be there for patients and their families, even after office hours.
As a live answering service serving the needs of hospice providers nationwide, CMS specializes in delivering call center solutions that help facilities maintain constant availability. Our call center agents field calls around the clock and coordinate communication between caregivers, schedulers, medical professionals, patients, and family members.
CMS works as an extension of your organization, offering seamless call center solutions that give your patients, their families, and other callers the same level of service they have come to expect from your office. Our solutions are 100% customized and tailored to your needs. We can handle after hours patient calls, daytime office calls, employee call-offs and scheduling changes, on-call emergencies and triage calls, and more.
By partnering with CMS for your hospice answering service needs, you can rest assured that your patients and their loved ones always find a caring, capable voice just a phone call away.