Hospice Answering Services

Live hospice answering services from CMS help facilities remain connected and deliver compassionate, professional support 24 hours a day.

  • 24/7/365 answering services

  • Serving over 1,000 healthcare providers nationwide
  • Friendly, U.S. based call center agents

  • Over 52 years’ experience
  • Fully HIPAA compliant

  • Quick, accurate triage and on-call paging
  • Auto attendant and IVR solutions

  • 100% customizable

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Learn more about our answering services for hospice care:

24/7 Telephone Answering Services for Hospice Facilities & Caregivers

Medical virtual receptionist

Hospice care is highly personal and requires a compassionate touch. As an organization that’s assisting patients and families during one of life’s most trying times, it is critical that you remain understanding, professional, and available.

Our answering services for hospice help you maintain 24 hour availability and ensure that there is always a sympathetic, professional voice available to field calls and handle them without error. At CMS, we have more than 50 years of experiencing handling sensitive healthcare calls and have a team of trained staff ready to answer live at any time of day or night. With CMS, your hospice facility will always be there for patients and their families, even after office hours.

As a live answering service serving the needs of hospice providers nationwide, CMS specializes in delivering call center solutions that help facilities maintain constant availability. Our call center agents field calls around the clock and coordinate communication between caregivers, schedulers, medical professionals, patients, and family members.

CMS works as an extension of your organization, offering seamless call center solutions  that give your patients, their families, and other callers the same level of service they have come to expect from your office. Our solutions are 100% customized and tailored to your needs. We can handle after hours patient calls, daytime office calls, employee call-offs and scheduling changes, on-call emergencies and triage calls, and more.

By partnering with CMS for your hospice answering service needs, you can rest assured that your patients and their loved ones always find a caring, capable voice just a phone call away.

Custom Answering Services for Hospice Providers

We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.

Frequently Asked Questions

Our hospice answering services are priced based on usage. That means you only pay for the time you need, nothing more. Whether you’re a small office receiving a few phone calls per month or a multi-location facility fielding thousands of phone calls across hundreds of patients and caregivers, our pricing is flexible to meet your needs. To learn more and see our base pricing plans, click here.

Yes. All of our hospice call center services are 100% HIPAA compliant. We take privacy and security seriously.

We are prepared to field every call that your home health agency receives, day or night, routine or urgent. Some of the common call types we field include:

  • General Intervention
  • Admission/Discharge
  • Routine Office Call
  • Visit Arrangement/Scheduling
  • Line/Tube Care
  • Medication Inquiry
  • Signs & Symptom Control
  • Death Report
  • Emotional Support
  • And more! Each type of call you receive can be accounted for in advance so that our agents are equipped with the information and protocols they need to handle every call successfully.

We utilize an on-call scheduling system that enables you to manage your on-call schedule. That way, it’s always up to date and integrated with our call center. We follow the instructions that each on-call contact has on file. We can reach practitioners via secure text message, page, phone call — whichever contact method works best for them. We can also follow detailed escalation procedures to ensure we reach someone in the event our primary on-call or primary contact method was not successful. In short, we always have what we need to reach the right on-call staff member and do so quickly to ensure your patients, staff, and other callers hear back quickly.

Yes! This is the most common method used by hospice providers to send their calls to the answering service. This is accomplished using call forwarding features from your phone company. 

Yes. We have two call center facilities in the United States, one in Columbus, Ohio and a second facility in Las Vegas, Nevada. All of our calls are handled in the USA.

Customer Service Solutions for Hospice

Our years of experience working with hospice caregivers means we are equipped to serve all of your call center needs, including:

Hospice On-Call Scheduling & Triage Call Handling: Our web-based, on-call scheduling system ensures uninterrupted on-call coverage for your patients by your nursing staff. This fully customizable system allows real-time updates and changes by you to ensure that we always reach the correct staff member. This efficient system reduces managerial time, over staffing and frustration while keeping the connection between your nursing staff and patients seamless and professional.

Hospice Care Appointment Scheduling and Reminders: A good scheduling and reminder system ensures that your professionals are where they need to be and that patients are ready and available, saving you valuable time and expense. Whether you prefer a fully automated system or a personal touch, CMS will design a system that is right for you and your patients.

After-Hours Answering Service and Emergency Call Dispatching: CMS ensures that your agency is available to patients 24 hours a day, 365 days a year. Our professionals are sensitive to the needs of patients and their families and respond with the utmost patience, respect and attention to protocols designed by you.

The customized CMS hospice emergency answering call plan includes details such as:

  • How to gather the types of information that will best inform medical decisions
  • When and how to direct next steps for the caller
  • When to dispatch a member of your nursing staff
  • Decision trees to cover any contingency

The CMS Difference

When your callers reach the fully HIPAA-compliant CMS call center with a hospice call, they talk to a native English-speaking, caring, compassionate and well-trained professional whose training reflects the type of patient customer service that matters most to you.

Testimonials

Hear what our customers have to say about our telephone answering services and home health call center solutions.

We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.

Penny Luker