Available when you need us, out of your way when you don’t
You’re busy and focused on your work. There’s no need to waste time or money on additional office support. Our attorney answering services provide you with professional, highly trained receptionists who are available to handle and route your calls 24-7. Whether you need someone to forward your lines to after office hours or an around-the-clock solution, we have you covered.
Our attorney live answering accounts are configured to your needs. Calls handled by our operators can be dispatched to you immediately or held based entirely upon criteria and message delivery instructions that you develop. Need something more sophisticated? Our IT staff and experienced sales team can take it anywhere you want to go.
Can you afford to miss new client calls?
New clients in desperate situations can call at any time. With hundreds of attorneys competing for the same dollar, if you don’t answer, a competitor will. How much additional revenue could you generate if you added just one new client a month? Attorney answering services from CMS make your firm available 24/7, ensuring you never miss a chance at new business.
No unnecessary interruptions
How many times has a client needed to reach you but couldn’t? Partnering with CMS gives you an on-demand staff of virtual receptionists who can handle your calls and route messages to you via email or text message. In addition, calls can be screened to ensure you only receive the ones you want. Before you go to a day in court, you can designate that only specific callers or calls regarding certain cases are routed to you.
Through our advanced scripting software we are able to offer 100% account customization. You can set up instructions for specific situations and types of clients, including new, domestic, or criminal clients. You can receive information via text message, email, page, or telephone, and can even be directly connected to the caller.
Peace of mind
Losing the ability to communicate with your clients for even a couple of hours can be disastrous to your firm. If you’re in court, lose your power or telephone system, have a weather emergency, or experience a natural disaster, our attorney answering service will be available. Your business needs to be prepared for the worst.
Every call is recorded and time-stamped, so you know when each call comes in and when each page, text message, or email has been responded to.
There is no substitute for a live person
Serving over 1,000 attorneys nationwide, CMS is the solution for all of your communication needs and will reduce the chance of missing a new client call or failing to respond to an urgent inquiry. All without a huge upfront cost or long-term commitment.