CMS provides live operator answering services for e-commerce companies looking to project a professional image and improve customer communication.

E-commerce answering service operators and support agents

A live voice for your e-commerce company

Many e-commerce websites rely solely on the Internet for communication and lack the office staff necessary to handle customer telephone inquiries. With e-commerce answering service from CMS, companies can put a live voice behind their operations and handle telephone calls in a confident, professional manner.

Working as an extension of your website or organization, CMS agents answer calls in your business name and process calls per your instructions. Our answering service for e-commerce companies is fully customizable, allowing operators to appropriately represent your brand and manage calls as though working directly in your office.

Avoid the expense of hiring additional staff

Instead of hiring additional staff to answer telephone calls and handle routine front-office tasks, our e-commerce answering service allows you to outsource that work for a fraction of the cost. While employees are paid hourly regardless of how much work they perform, CMS agents are only paid while actively engaged with your callers.

Available when you need us, 24/7/365

Our e-commerce answering service operates 24 hours a day, 365 days a year, meaning we are always available to answer live. Whether you need assistance answering web inquiries after hours or a 24 hour solution for taking orders and processing payments, we have the staffing and capabilities to meet your needs.

An array of options to fit your needs

Customizing our e-commerce answering services to meet your needs is a simple process. Everything from the way we answer the phone to the scripting used to interact with your callers can be altered to fit your needs. Messages can be taken on your behalf and delivered via text message (SMS), email, fax, page, phone call, or directly over the web.