24/7 Support for your entire community whenever they need it.

Students and staff expect and deserve support when it’s needed, not when it’s convenient. CMS after-hours university help desk services and after-hours hotlines ensure they get it. It isn’t just students burning the midnight oil. Faculty and on-call staff, from maintenance to the IT department, are key members of your educational community who need a solution for communicating after hours. We ensure they can always connect with the person or department they need.

Count on a dependable way to contact key department personnel that may have left for the day, ready access to after-hours support, and the ability to report problems when they occur. Always reaching a friendly voice in case of an emergency is part of ensuring that your population sees that your institution’s service mission mirrors the same high standards of your educational mission.

Selected Features

  • 24/7 Operators are always available and ensure every call is answered live.
  • Tier 1 Troubleshooting using custom scripts provides effective guidance.
  • Escalated Support dispatched where it needs to go by page, text, email and phone.
  • Seamless Integration with your existing web-based systems.

 Need something unique?  CMS will create if for you!