24/7 Support for your entire community whenever they need it.
Students and staff expect and deserve support when it’s needed, not when it’s convenient. CMS after-hours university help desk services and after-hours hotlines ensure they get it. It isn’t just students burning the midnight oil. Faculty and on-call staff, from maintenance to the IT department, are key members of your educational community who need a solution for communicating after hours. We ensure they can always connect with the person or department they need.
Count on a dependable way to contact key department personnel that may have left for the day, ready access to after-hours support, and the ability to report problems when they occur. Always reaching a friendly voice in case of an emergency is part of ensuring that your population sees that your institution’s service mission mirrors the same high standards of your educational mission.
- 24/7 Operators are always available and ensure every call is answered live.
- Tier 1 Troubleshooting using custom scripts provides effective guidance.
- Escalated Support dispatched where it needs to go by page, text, email and phone.
- Seamless Integration with your existing web-based systems.