Fueling quality communication for oil and gas companies

Start with the professional public face that tells consumers you care and are always there to respond, professionally and compassionately to their needs. However diverse your geographical footprint, a warm, friendly, calm voice can skillfully diffuse angry customers, landowners or even relate to advocates with an agenda.

Highly-trained CMS professionals handle the most complex after-hours service demands 24/7. We enable members of the community to report issues, and field their equipment questions. We schedule and dispatch, stay in communication with crews, and keep you updated and informed. Count on us to monitor technology, and notify operators about oil field alarms and more. CMS can even dispatch personnel to head off problems.

CMS oil and gas call center solutions put on the best public face

Live Answering Service

Every call is answered by highly-trained professionals with protocol tailored to your needs and then internally routed to give customers what they need.

IVR and Automated

After-hours and emergency hotlines with recorded messages for utility outages, status updates and anticipated responses during disasters or emergencies.

After-Hours Service

Customers get the attention they need and deserve – 24/7. To a customer in need, waiting is demoralizing. With CMS your customers don’t wait.

Emergency Services

An emergency or outage is no time to sacrifice customer service. You won’t, because we never close. Customer care, rapid response and information 24/7.

Customer Care

Do customer service right while reducing costs. Trained customer care agents handle calls from consumers, suppliers, and customers on your behalf.

Monitoring Services

24/7/365 protection with monitoring of systems and alarms in the plant or in the field. CMS keeps you informed of issues and expedites rapid response.

By Use

By Industry

By Size

Oil & Gas Industry Answering Services