You’re busy in the field, we handle the calls to keep it that way

You can’t be everywhere, all the time, but your customers expect 24 hour availability. Excuses don’t cut it when your customers have equipment emergencies or need a tank refilled.

We support you, with customized responses aligned with your policies, service agreements, and customer types. We take calls 24/7, handle your service inquiries, dispatch service, and integrate with your systems and database. Everything is designed to empower you to do more, provide better service, and outperform your competition. CMS deliverers all this without the expense of hiring staff.

A propane answering service keeps customers happy and saves money.

Live Answering Service

Every call is answered by friendly professionals with protocol tailored to your needs and then internally routed to optimize every lead, every time.

24/7 After-Hours Service

At CMS we never close; it’s about your customers’ needs, 24/7. Whatever they need and whenever they need it, that’s precisely what they’ll get.

Virtual Receptionist

No more missed calls. CMS acts as an extension of your office, routing customer calls saving their time and yours. Smart business and a win-win.

Emergency Response

When a customer needs you, getting help is what matters most. We route the calls to the right person by phone, text, email or pager to get them help without delay.

After-Hours Dispatch

At CMS we don’t just answer the phone, we serve as intermediary dispatcher so your customers don’t wait to get the help they need. 24 hours a day 7 days a week.

Appointment Scheduling

Your customers won’t wait to schedule an appointment and we capture every lead. Trained, friendly staff gets it done and keeps you busy.

By Use

By Industry

By Size

Propane Delivery Answering Services