Utilities Customer Service Outsourcing

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Satisfy utility customers with a superior first experience – 24/7/365.

Automated IVR systems and phone trees never fully satisfy callers demanding answers; it only confirms their worst fears, sews the seeds of dissatisfaction and it goes downhill from there. CMS empowers utility and energy clients to provide superior customer service that results in a positive customer experience. Beginning with answering every call live, with a professionally trained and sympathetic voice.

Superior customer service that gives each caller what they need, without waiting, from basic service status checks, appointment scheduling, resetting customer log-in, step-by-step help with routine processes, and facilitating online bill pay, account set-up and more. We identify client types with integration to your database, distinguishing between calls with utility service issues, payment problems, account shut-offs, and more. You’ll see the difference in increased customer satisfaction and brand loyalty, and accomplish it at lower costs without adding labor expense.

Selected Features

  • 24/7/365 Customer Service with all calls answered live.
  • Professionally trained agents provide friendly, compassionate service.
  • Reduced costs by offering better customer service without adding staff.
  • Multilingual Support to ensure every customer gets help and information.
  • U.S. based customer service that makes the right impression.
  • Seamless integration with Cloud systems, applications and databases.

Efficient, cost-effective 24 Hour Customer Service for utility companies.