The services at CMS are designed to give your medical practice the ability to efficiently and effectively manage its after-hours care without the burden and overhead a full-time staff.
A Personal Touch 24/7
The medical needs of your patients don’t go to sleep when you do. When your patients call, voicemail and automated answering trees are the last things they want to deal with. They want to talk with a professional, compassionate live operator. As a healthcare provider it is essential to give your patients the personal attention they want and need 24 hours a day, 365 days a year. At CMS we provide medical practices of all sizes after-hours call answering. With over 40 years of experience answering calls after-hours for medical professionals; our staff has the experience and knowledge to handle the after-hours needs of your patients.
Customized Solutions for your Practice
CMS is not a one-size-fits-all solution. We are an extension of your practice. We tailor our after-hours call answering for medical professionals based on your specific needs. Our goal is to seamlessly work your standards and practices into our solutions. Our services are meant to reflect your medical practice all the way from how we answer the call to integrating with your scheduling and office software. Our solutions can be designed to deliver non-urgent calls via email, text message, fax page or direct phone call. Urgent calls can be relayed to you or your on-call staff directly.
When calling after-hours your patients need to talk with an experienced professional. Someone who knows how to handle their call and take appropriate action. With over 40 years of experience serving over 1,000 medical professionals nationwide, CMS has the track record and experience to answer your calls all day, every day. Hiring your own staff to field after-hours calls is expensive. It requires weeks of training and increases your overhead. CMS provides your practice with experienced individuals you only pay to answer calls, not the time in-between.
We Do It Right
We work so you do not have to. All of our after-hour medical answering services are fully HIPAA compliant. Every call we answer for you is recorded and time stamped for quality assurance and you will be notified in detail of each call should you need to respond personally. Trusted by professionals across the country, using CMS means you can rest easy knowing the needs of your clients are being handled by experienced professionals.