Doctor Answering Service

Trusted by medical professionals nationwide, our doctor answering service provides live operators to field your patient and facility calls 24 hours a day. Whether you need after hours assistance or daytime overflow support, our physician answering service is available to serve your needs.

Compassionate live support, 24×7

When patients need to reach their doctors after hours, there’s nothing like the reassuring voice of a professional and compassionate live operator. Our answering service for doctors provides this voice and forms the critical link between physicians and their patients, 24 hours a day, 365 days a year.

Serving thousands of doctors throughout the United States, from solo practitioners to University hospital systems, CMS is an experienced provider of physician answering services. All of our solutions are fully HIPAA compliant and designed to meet your specific needs. From your on-call procedures to the method of communication, we configure our service to work as an extension of your medical practice.

Custom live physician answering

Every aspect of our physician live answering service is tailored to your specifications. When we’re answering calls on your behalf and linking callers to on-call personnel, our aim is to function seamlessly as an extension of your business, serving both your needs and those of your patients.

Our operators answer each call live, in the name of your office, filtering calls based on subject matter and urgency. Based upon instructions that you put in place, non-urgent calls can be held for office hours and delivered via email, text message, fax, page, or direct phone call. Calls requiring immediate attention can be relayed to your on-call right away following predefined protocols.

Easy on-call scheduling

On-call scheduling is an important part of physician answering services, and we make this process as easy as possible. Utilizing a web-based on-call scheduling system, your personnel can update your on-call rotation on the fly 24 hours a day, which automatically updates the system used by our agents. In addition, we provide each doctor answering service account with their own Client Services Representative, who is available to assist with any on-call changes or account updates that may be needed.

Experienced and trusted service

We have been providing telephone answering services to physicians and other medical professionals since 1967. Our clients include major University hospital systems like Ohio State University, individual specialty practices, large hospital networks, Federally Qualified Health Centers, and countless others who depend on our staff to be the voice of their organization. By utilizing CMS as the telephone answering service for your doctor’s office or medical practice, you’re gaining access to our expertise and choosing a partner that can be trusted with your reputation and the care of your patients.