Doctor Answering Service

CMS is a leading provider of Doctor Answering Services trusted by medical professionals nationwide.

Helping busy doctors and office managers streamline their practices and handle important phone calls since 1967, our 24-hour Physician Answering Service is a reliable, professional, and cost-effective solution for communicating with your patients.

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24 Hour Telephone Answering Services for Physicians

Call center agent taking calls for a doctor's office

Always remain available to your patients

Remaining available to your patients and delivering superior customer service is critical to the success of your practice. Doctor Answering Services from CMS allows physicians to effectively coordinate all of their front-office telephone support needs without drastically increasing costs or burdening existing staff. Our answering service operates 24 hours a day, 365 days a year, ensuring your practice never misses an important phone call.

Answering physician calls since 1967

Trusted by hundreds of physicians and every type of specialty, CMS has over 50 years of experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician in need of after-hours support or a large group practice made up of multiple doctors with unique needs and call center instructions.

Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant medical call center working with hundreds of physician practices nationwide.

Custom Answering Services for Doctors’ Offices

We deliver more than your typical Doctor Answering Service by combining top tier customer service with leading technology personalized to the needs of your practice.

Frequently Asked Questions

A Doctors’ Answering Service takes calls for doctors’ offices. The answering service is responsible for answering and screening phone calls, providing general information, taking messages, communicating with on-call staff, and providing telephone support whenever the practice needs help answering calls. Some doctors use an answering service after-hours when their regular office has closed for the day; others use them 24/7 or during the day when their regular office lines are busy.

Doctors answering service costs are based on usage. That means you only pay for the time you need, nothing more. Whether you’re a small doctor’s office receiving a few phone calls per month or a multi-location physician group fielding thousands of phone calls, our pricing is flexible to meet your needs. To learn more and see our base pricing plans, click here.

Yes. All of our Doctor Answering Services are 100% HIPAA compliant. We take privacy and security seriously. While the handling of the caller is important to the success of a doctor’s office, how the information is handled and protected is just as important. This is why we offer HIPAA Compliant Answering Services for physicians, ensuring sensitive patient health information (PHI) gathered during each call is secure and compliant with the latest HIPAA policies and requirements.

We utilize an on-call scheduling system that enables you to manage your on-call schedule. That way, it’s always up to date and integrated with our call center. We follow the instructions that each on-call contact has on file. We can reach practitioners via secure text message, page, a phone call — whichever contact method works best for them. We can also follow detailed escalation procedures to ensure we reach someone in the event our primary on-call or primary contact method was not successful. In short, we always have what we need to reach the right on-call staff member and do so quickly to ensure your patients hear back quickly.

Yes! This is the most common way that physician practices use to send their calls to us. This is accomplished using call forwarding features from your telephone company. 

Yes. We have two call center facilities in the United States, one in Columbus, Ohio, and a second facility in Las Vegas, Nevada. All of our calls are handled in the USA.

Trusted by medical professionals nationwide, our doctor answering service provides live operators to field your patient and facility calls 24 hours a day. Whether you need after-hours assistance or daytime overflow support, our physician answering service is available to serve your needs.

Compassionate, reliable live answering services for physicians

When patients need to reach their doctors after hours, there’s nothing like the reassuring voice of a professional and compassionate live operator. Our answering service for doctors provides this voice and forms the critical link between physicians and their patients, 24 hours a day, 365 days a year.

Serving thousands of doctors throughout the United States, from solo practitioners to University hospital systems, CMS is an experienced provider of physician answering services. All of our solutions are HIPAA compliant and designed to meet your specific needs. From your on-call procedures to the method of communication, we configure our service to work as an extension of your medical practice.

Custom answering services tailored to the needs of your practice

Every aspect of our physician answering service is tailored to your specifications. When we’re answering calls on your behalf and linking callers to on-call personnel, our aim is to function seamlessly as an extension of your business, serving both your needs and those of your patients.

Our operators answer each call live, in the name of your office, filtering calls based on subject matter and urgency. Based upon instructions that you put in place, non-urgent calls can be held for office hours and delivered via email, text message, fax, page, or direct phone call. Calls requiring immediate attention can be relayed to your on-call right away following predefined protocols.

Easy on-call scheduling and personalized contact instructions

On-call scheduling is an important part of physician answering services, and we make this process as easy as possible. Utilizing a web-based on-call scheduling system, your personnel can update your on-call rotation on the fly 24 hours a day, which automatically updates the system used by our agents. In addition, we provide each doctor answering service account with their own Client Services Representative, who is available to assist with any on-call changes or account updates that may be needed.

Experienced and trusted physician answering service

We have been providing telephone answering services to physicians and other medical professionals since 1967. Our clients include major University hospital systems like Ohio State University, individual specialty practices, large hospital networks, Federally Qualified Health Centers, and countless others who depend on our staff to be the voice of their organization. By utilizing CMS as the telephone answering service for your doctor’s office or medical practice, you’re gaining access to our expertise and choosing a partner that can be trusted with your reputation and the care of your patients.

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Testimonials

Hear what our customers have to say about our Physician Answering Services and Medical Call Center Solutions.

We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.

Penny Luker