Handling 100% of our calls in the USA 
Doctor Answering Service
CMS is a leading provider of Doctor Answering Services trusted by medical professionals nationwide.
Helping busy doctors and office managers streamline their practices and handle important phone calls since 1967, our 24-hour Physician Answering Service is a reliable, professional, and cost-effective solution for communicating with your patients.
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24 Hour Telephone Answering Services for Physicians
Always remain available to your patients
Remaining available to your patients and delivering superior customer service is critical to the success of your practice. Doctor Answering Services from CMS allows physicians to effectively coordinate all of their front-office telephone support needs without drastically increasing costs or burdening existing staff. Our answering service operates 24 hours a day, 365 days a year, ensuring your practice never misses an important phone call.
Answering physician calls since 1967
Trusted by hundreds of physicians and every type of specialty, CMS has over 50 years of experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician in need of after-hours support or a large group practice made up of multiple doctors with unique needs and call center instructions.
Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant medical call center working with hundreds of physician practices nationwide.
Custom Answering Services for Doctors’ Offices
We deliver more than your typical Doctor Answering Service by combining top tier customer service with leading technology personalized to the needs of your practice.
Trusted by medical professionals nationwide, our doctor answering service provides live operators to field your patient and facility calls 24 hours a day. Whether you need after-hours assistance or daytime overflow support, our physician answering service is available to serve your needs.
Compassionate, reliable live answering services for physicians
When patients need to reach their doctors after hours, there’s nothing like the reassuring voice of a professional and compassionate live operator. Our answering service for doctors provides this voice and forms the critical link between physicians and their patients, 24 hours a day, 365 days a year.
Serving thousands of doctors throughout the United States, from solo practitioners to University hospital systems, CMS is an experienced provider of physician answering services. All of our solutions are HIPAA compliant and designed to meet your specific needs. From your on-call procedures to the method of communication, we configure our service to work as an extension of your medical practice.
Custom answering services tailored to the needs of your practice
Every aspect of our physician answering service is tailored to your specifications. When we’re answering calls on your behalf and linking callers to on-call personnel, our aim is to function seamlessly as an extension of your business, serving both your needs and those of your patients.
Our operators answer each call live, in the name of your office, filtering calls based on subject matter and urgency. Based upon instructions that you put in place, non-urgent calls can be held for office hours and delivered via email, text message, fax, page, or direct phone call. Calls requiring immediate attention can be relayed to your on-call right away following predefined protocols.
Easy on-call scheduling and personalized contact instructions
On-call scheduling is an important part of physician answering services, and we make this process as easy as possible. Utilizing our web-based on-call scheduling system, you can update your on-call rotation on the fly 24 hours a day, which automatically updates the system used by our agents. In addition, we provide each doctor answering service account with their own Client Services Representative, who is available to assist with any on-call changes or account updates that may be needed.
Experienced and trusted physician answering service
We have been providing telephone answering services to physicians and other medical professionals since 1967. Our clients include major University hospital systems like Ohio State University, individual specialty practices, large hospital networks, Federally Qualified Health Centers, and countless others who depend on our staff to be the voice of their organization. By utilizing CMS as the telephone answering service for your doctor’s office or medical practice, you’re gaining access to our expertise and choosing a partner that can be trusted with your reputation and the care of your patients.
Related Resources
What Does a Doctor Answering Service Do?
If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when
Nurse Triage Service vs. Medical Answering Service: What is the Difference?
What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
How to Set Up a Medical Answering Service for Your Practice
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated
Testimonials
Hear what our customers have to say about our Physician Answering Services and Medical Call Center Solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.