Trusted Since 1967
Continental Message Solution has provided medical office support for over 50 years and understands the needs and challenges medical offices face when handling patient calls. Proper screening, accurate information, and correctly following notification procedures are paramount to providing callers with the best customer service experience possible.
While the handling of the caller is important to the success of a medical office, how the information is handled and protected is just as important. This is why we offer HIPAA Compliant Answering Service for medical clients, ensuring sensitive patient health information (PHI) gathered during each call is secure and compliant with the latest HIPAA policies and requirements.
Safe, Confidential Call Center and Answering Service
To ensure that your answering service doesn’t put you at risk for any violations, according to the terms of HIPAA for a “business associate,” they must:
- Safeguard PHI
- Report data breaches or leaks
- Have a detailed list of internal practices for PHI security
- Encrypt data
- Regulate & educate staff
- Limit access to patient data
Continental Message Solution is proud to be HIPAA compliant through hard work and investment in research, company policy, and infrastructure to ensure 100% compliance with HIPAA. In addition, our SMS message system has been tested for HIPAA compliance as outlined by the American Medical Association.
CMS infrastructure ensures that data is not stored on any unencrypted devices, while receiving all of the messages in a timely, safe manner. Our expertise helps companies avoid fines related to HIPAA noncompliance, and we’re also trained in outstanding customer support, to ensure that the patient on the other end of the line is happy to speak with us as a representative of your office.
Outstanding 24/7 Phone Coverage
When a patient requires your office in a critical situation it’s important that they reach someone. Callers are ill or caring for a loved one and under duress as a result. Patients need to feel like your office is there for them. One of the best ways to assure them that they matter to your office is to provide them with a live person for assistance and not to direct them to voicemail when they have a critical need.
Patient needs can come at any time of day and it isn’t realistic or affordable for a physician’s office to staff 24/7. In addition to your after-hour needs providing the best customer service possible to your patients can become an office-hour problem as well. This is where Continental Message Solution assists so many medical offices like yours. We help you provide adequate coverage for the phones to ensure they reach a live person every time, and we help you accomplish this in a fiscally responsible manner.
A Perfect Fit
We work with medical providers of all shapes and sizes including solo practitioners, specialty clinics, hospitals, psychologists, dentists, nursing homes, pharmacies, and much more. We’re certain that our 24 hour answering services can provide your business with the call support it needs without breaking any regulations. If you’re ready to work with a HIPAA compliant answering services, call us today at (800) 369-8908.