Meet the 24 hour medical answering service trusted by leading healthcare organizations nationwide.
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Remaining available to your patients is critical to the success of your practice. CMS medical answering services allow healthcare providers to effectively coordinate their after hours care without drastically increasing costs or burdening existing staff.
Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.
Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with hundreds of medical practices across the country.
Custom Medical Answering Services
We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.
Always Remain Available to Your Patients
Losing the ability to communicate with patients for even one day is crippling to a practice. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our medical answering service will be available. Your business needs to be prepared for anything. CMS has locations on both coasts — Columbus and Las Vegas — ensuring complete redundancy and disaster preparedness. Every call is recorded and time stamped, so you know when each call comes in and when your on-call responds to each page, text message, or email.
Limit On-call Interruptions
How many times have you received a non urgent call that interrupts your personal life or family time? Our medical answering software and professional call center agents screen all calls to ensure physicians only receive the calls that qualify as urgent. Through our advanced medical scripting software, we are able to offer 100% account customization. Each high priority/emergency call is dispatched to the appropriate on-call physician and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.
There is No Substitute for a Live Person
Serving over 1,000 physicians nationwide, CMS is the medical call center solution for all of your live answering needs. We help reduce the possibility of lawsuits by giving your patients’ a live telephone contact 24/7. All without a huge upfront cost or long term commitment.
Call us today at (800) 369-8908 to find out more and discuss what CMS can offer your practice.
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated
You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for
Quality patient care is necessary for your healthcare practice to stand out from the rest. Your patients move at a very fast pace and are very tech-friendly, which means they expect the same from their
Hear what our customers have to say about our telephone answering services and medical call center solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.