Medical Answering Service

Meet the 24 hour medical answering service trusted by leading healthcare organizations nationwide.

  • HIPAA Compliant. The privacy of your patients is safe with CMS. All electronic safeguards are in place and staff are HIPAA trained and certified.

  • 50+ Years of Experience. Since 1967 we have been a valued partner to the medical industry. We’ve worked with practices of all specialties and sizes, from single-provider offices to complex multispecialty nationwide healthcare systems.
  • Robust Online Reporting. Our complimentary Client Dashboard includes real-time access to Call Recordings, Message Search, On-call Performance Tracking, and custom reports are available upon request.

  • 24/7/365 Availability. We’re available when you need us the most whether that be After-hours, Holidays, Daytime Overflow, or staff Illness. Since CMS operates using a forwarding process, support is completely on-demand.

  • Month-to-Month Service Agreement. For over 50 years we have earned and retained business based on exceptional service, not contracts. Our clients only stay as long as they’re happy with our service.

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Join over 1200 Medical Providers that trust CMS with their business

An Answering Service That Follows Your Instructions

Are you a physician or medical office manager that’s tired of answering services that can’t do the basics? At CMS, we do it right from the start, scripting your account and implementing your precise instructions to ensure every call is handled your way each and every time.

Every decision we make is based on your requirements, not judgment calls. That means no more being woken up in the middle of the night for a call you don’t handle after hours, no more missing important messages, and no more data entry errors. We take good care of your patients while also protecting your private time.

  • 100% Customized Services. Every Medical Provider’s account is built from the ground-up to meet their patients, staff, and physician’s unique needs.

  • Physician Specific Dispatch Instructions. We know physicians have different on-call needs and that is why we have scripted individual dispatch instructions for each physician in the practice.

  • Scripted Dispatch. Eliminates non-emergency calls being dispatched and calls going to the wrong on-call. We understand the balance between addressing patient needs and recognizing the value of your physician’s free time.

Always Available. Always Secure. Always Prepared.

Patients continually expect more from medical service providers and remaining available to your patients 24/7 for urgent issues is critical to the success of your practice. CMS medical answering services allow healthcare providers to effectively coordinate their after-hours care without drastically increasing costs or burdening existing staff.

Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.

Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with hundreds of medical practices across the country.

After hours virtual receptionist taking medical calls

Fully-Featured, Reliable Medical Call Answering