Handling 100% of our calls in the USA 
Medical Answering Service
Meet the 24 hour medical answering service trusted by leading healthcare organizations nationwide.
HIPAA Compliant. The privacy of your patients is safe with CMS. All electronic safeguards are in place and staff are HIPAA trained and certified.
- 50+ Years of Experience. Since 1967 we have been a valued partner to the medical industry. We’ve worked with practices of all specialties and sizes, from single-provider offices to complex multispecialty nationwide healthcare systems.
Robust Online Reporting. Our complimentary Client Dashboard includes real-time access to Call Recordings, Message Search, On-call Performance Tracking, and custom reports are available upon request.
24/7/365 Availability. We’re available when you need us the most whether that be After-hours, Holidays, Daytime Overflow, or staff Illness. Since CMS operates using a forwarding process, support is completely on-demand.
Month-to-Month Service Agreement. For over 50 years we have earned and retained business based on exceptional service, not contracts. Our clients only stay as long as they’re happy with our service.
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An Answering Service That Follows Your Instructions
Are you a physician or medical office manager that’s tired of answering services that can’t do the basics? At CMS, we do it right from the start, scripting your account and implementing your precise instructions to ensure every call is handled your way each and every time.
Every decision we make is based on your requirements, not judgment calls. That means no more being woken up in the middle of the night for a call you don’t handle after hours, no more missing important messages, and no more data entry errors. We take good care of your patients while also protecting your private time.
100% Customized Services. Every Medical Provider’s account is built from the ground-up to meet their patients, staff, and physician’s unique needs.
Physician Specific Dispatch Instructions. We know physicians have different on-call needs and that is why we have scripted individual dispatch instructions for each physician in the practice.
Scripted Dispatch. Eliminates non-emergency calls being dispatched and calls going to the wrong on-call. We understand the balance between addressing patient needs and recognizing the value of your physician’s free time.
Always Available. Always Secure. Always Prepared.
Patients continually expect more from medical service providers and remaining available to your patients 24/7 for urgent issues is critical to the success of your practice. CMS medical answering services allow healthcare providers to effectively coordinate their after-hours care without drastically increasing costs or burdening existing staff.
Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.
Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with hundreds of medical practices across the country.
Fully-Featured, Reliable Medical Call Answering
Always Remain Available to Your Patients
Losing the ability to communicate with patients for even one day is crippling to a practice. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our medical answering service will be available. Your business needs to be prepared for anything. CMS has locations on both coasts — Columbus and Las Vegas — ensuring complete redundancy and disaster preparedness. Every call is recorded and time stamped, so you know when each call comes in and when your on-call responds to each page, text message, or email.
Limit On-call Interruptions
How many times have you received a non urgent call that interrupts your personal life or family time? Our medical answering software and professional call center agents screen all calls to ensure physicians only receive the calls that you qualify as urgent. Through our advanced medical scripting software, we are able to offer 100% account customization. Each high priority/emergency call is dispatched to the appropriate on-call physician and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.
There is No Substitute for a Live Person
Serving over 1,000 physicians nationwide, CMS is the medical call center solution for all of your live answering needs. We help reduce the possibility of lawsuits by giving your patients’ a live telephone contact 24/7. All without a huge upfront cost or long term commitment.
Call us today at (800) 369-8908 to find out more and discuss what CMS can offer your practice.
Custom Medical Answering Services
We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.
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Nurse Triage Service vs. Medical Answering Service: What is the Difference?
What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
How to Set Up a Medical Answering Service for Your Practice
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated
Testimonials
Hear what our customers have to say about our telephone answering services and medical call center solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.