Medical Answering Service

Meet the 24 hour medical answering service trusted by leading healthcare organizations nationwide.

  • HIPAA Compliant. The privacy of your patients is safe with CMS. All electronic safeguards are in place and staff are HIPAA trained and certified.

  • 50+ Years of Experience. Since 1967 we have been a valued partner to the medical industry. We’ve worked with practices of all specialties and sizes, from single-provider offices to complex multispecialty nationwide healthcare systems.
  • Robust Online Reporting. Our complimentary Client Dashboard includes real-time access to Call Recordings, Message Search, On-call Performance Tracking, and custom reports are available upon request.

  • 24/7/365 Availability. We’re available when you need us the most whether that be After-hours, Holidays, Daytime Overflow, or staff Illness. Since CMS operates using a forwarding process, support is completely on-demand.

  • Month-to-Month Service Agreement. For over 50 years we have earned and retained business based on exceptional service, not contracts. Our clients only stay as long as they’re happy with our service.

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Join over 1200 Medical Providers that trust CMS with their business

An Answering Service That Follows Your Instructions

Are you a physician or medical office manager that’s tired of answering services that can’t do the basics? At CMS, we do it right from the start, scripting your account and implementing your precise instructions to ensure every call is handled your way each and every time.

Every decision we make is based on your requirements, not judgment calls. That means no more being woken up in the middle of the night for a call you don’t handle after hours, no more missing important messages, and no more data entry errors. We take good care of your patients while also protecting your private time.

  • 100% Customized Services. Every Medical Provider’s account is built from the ground-up to meet their patients, staff, and physician’s unique needs.

  • Physician Specific Dispatch Instructions. We know physicians have different on-call needs and that is why we have scripted individual dispatch instructions for each physician in the practice.

  • Scripted Dispatch. Eliminates non-emergency calls being dispatched and calls going to the wrong on-call. We understand the balance between addressing patient needs and recognizing the value of your physician’s free time.

Always Available. Always Secure. Always Prepared.

Patients continually expect more from medical service providers and remaining available to your patients 24/7 for urgent issues is critical to the success of your practice. CMS medical answering services allow healthcare providers to effectively coordinate their after-hours care without drastically increasing costs or burdening existing staff.

Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.

Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with hundreds of medical practices across the country.

After hours virtual receptionist taking medical calls

Fully-Featured, Reliable Medical Call Answering

Frequently Asked Questions

Medical answering service costs are based on usage. That means you only pay for the time you need, nothing more. Whether you’re a small office receiving a few phone calls per month or a multi-location physician group fielding thousands of phone calls, our pricing is flexible to meet your needs. To learn more and see our base pricing plans, click here.

Yes. All of our medical answering services are 100% HIPAA compliant. We take privacy and security seriously.

Every aspect of our medical answering service is customizable, from the way we answer to the way we handle urgent calls. Life threatening emergencies can be referred to the emergency room while after hours issues requiring an immediate response can be paged to your on-call physician. We can take messages and hold them for office hours, refer callers elsewhere, or take more information to learn more about their situation prior to making a determination. We work directly with you to script out every scenario and ensure that our call center agents are handling each and every call per your expectations.

We utilize an on-call scheduling system that enables you to manage your on-call schedule. That way, it’s always up to date and integrated with our call center. We follow the instructions that each on-call contact has on file. We can reach practitioners via secure text message, page, phone call — whichever contact method works best for them. We can also follow detailed escalation procedures to ensure we reach someone in the event our primary on-call or primary contact method was not successful. In short, we always have what we need to reach the right on-call staff member and do so quickly to ensure your patients hear back quickly.

Yes! This is the most common way that medical practices use to send their calls to us. This is accomplished using call forwarding features from your phone company. 

Yes. We have two call center facilities in the United States, one in Columbus, Ohio and a second facility in Las Vegas, Nevada. All of our calls are handled in the USA.

Always Remain Available to Your Patients

Losing the ability to communicate with patients for even one day is crippling to a practice. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our medical answering service will be available. Your business needs to be prepared for anything. CMS has locations on both coasts — Columbus and Las Vegas — ensuring complete redundancy and disaster preparedness. Every call is recorded and time stamped, so you know when each call comes in and when your on-call responds to each page, text message, or email.

Limit On-call Interruptions

How many times have you received a non urgent call that interrupts your personal life or family time? Our medical answering software and professional call center agents screen all calls to ensure physicians only receive the calls that you qualify as urgent. Through our advanced medical scripting software, we are able to offer 100% account customization. Each high priority/emergency call is dispatched to the appropriate on-call physician and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.

There is No Substitute for a Live Person

Serving over 1,000 physicians nationwide, CMS is the medical call center solution for all of your live answering needs. We help reduce the possibility of lawsuits by giving your patients’ a live telephone contact 24/7. All without a huge upfront cost or long term commitment.

Call us today at (800) 369-8908 to find out more and discuss what CMS can offer your practice.

Custom Medical Answering Services

We deliver more than your typical medical answering service by combining top tier customer service with leading technology personalized to the needs of your organization.

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Hear what our customers have to say about our telephone answering services and medical call center solutions.

We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.

Penny Luker