Extend your staff, elevate patient engagement, and help ensure seamless communications with automated solutions by CMS. An experienced CMS consultant works with you to design your 100% customizable products, best suited to your practice and your specialty. CMS creates both traditional touch-tone based solutions as well as medical practice IVR (interactive voice response).
Pre-Screen Messages offer your patients important information that may affect the status of their calls, including notification that it is after hours and instructions on who to contact in a life-threatening emergency.
Customizable Phone Tree messages help your patients efficiently navigate your telephone system. For example, there may be different options for an appointment, to request a prescription refill, to leave a message for a particular staff member, or to speak with a receptionist.
Pre-Recorded Information directs your patients before engaging a live person. These recorded messages can include office hours, directions to your facility, your fax number, or other information that a patient should have handy before proceeding with the call.
On-Hold Messaging uses hold time to enhance patient wellness. CMS personalizes messages to your practice, offering healthy suggestions, screening reminders, information about office hours, and more. These can be updated seasonally or as needed.
Medical Practice Appointment Reminders save patients the inconvenience of missed appointments keep your office running smoothly and on time.